Customer Care Representative I- Columbus, GA- 10/27 - WellPoint, Inc - Columbus, GA

WellPoint is one of the nations leading health benefits companies and a Fortune Top 50 company. At WellPoint, we are working together to transform health care with trusted and caring solutions.

Bring your expertise to our innovative culture where you will have the opportunity to make a difference in people’s lives, and to take your career further than you can imagine.

Customer Care Representative I:
Description

Successfully completed the required basic training, able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

Must pass the appropriate pre-employment test battery.

Primary duties may include, but are not limited to:
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

Analyzes problems and provides information/solutions.

Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

Thoroughly documents inquiry outcomes for accurate tracking and analysis.

Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Researches and analyzes data to address operational challenges and customer service issues.

Provides external and internal customers with requested information.

Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

Uses computerized systems for tracking, information gathering and troubleshooting.

Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.

Seeks, understands and responds to the needs and expectations of internal and external customers.

Required to meet department goals.

EOE.M/F/Disability/Veteran

Job Qualifications

Qualifications

Level I:
Requires a HS diploma or GED;

up to 1 year of previous experience in an automated customer service environment;

or any combination of education and experience, which would provide an equivalent background.

WellPoint is ranked as one of Americas Most Admired Companies among health insurers by Fortune magazine, and is a 2013 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company please visit us at www.wellpoint.com/careers . EOE.M/F/Disability/Veteran.

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Executive Admin Assistant I - WellPoint, Inc - Washington, DC

WellPoint is one of the nations leading health benefits companies and a Fortune Top 50 company. At WellPoint, we are working together to transform health care with trusted and caring solutions. Bring your expertise to our innovative culture where you will have the opportunity to make a difference in people’s lives, and to take your career further than you can imagine.

Executive Admin Assistant I

Washington, DC

The Executive Admin Assistant I will be reporting to an executive (VP/GM), responsible for performing advanced, diversified and confidential secretarial and administrative duties requiring broad and comprehensive experience, skills and knowledge of the organization and its policies and practices.

Primary duties may include, but are not limited to:
Writes and routes confidential correspondence.

Screens, handles or distributes incoming phone calls and complaints.

Maintains confidential correspondence and general files.

Orders supplies.

Prepares and tracks budgets.

Coordinates travel plans.

Submits expense reports.

Compiles and distributes meeting minutes.

Compiles information for reports, documents and proposals.

Collates and assembles materials, makes arrangements for meetings/presentations.

Organizes chart up-dates.

Prepares forms and reviews documentation for conformance with internal policies and procedures.

Utilizes various software packages such as spreadsheet, word processing, data base and graphics to produce high quality reports, presentations and documents.

Researches, verifies and prepares reports.

Creates and maintains databases.

Experience with Congressional, Political or Regulatory Affairs is preferred.

Job Qualifications

Requires a HS diploma, 5+ years administrative experience, or any combination of education and experience, which would provide an equivalent background.

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