Duties
1. Provides tier 1 services to students, visitors, and College employees, supporting admissions, registration, advising, and other Student Services activities;
2. Provides students and visitors with in-depth information related to curriculum enrollment and registration and provides tier 1 information about all other College services;
3. Directs students and visitors to the appropriate departments according to Student Services’ procedures;
4. Maintains an organized, positive, and inviting environment in the Service Desk area at all times;
5. Provides superior service to all visitors and College employees; acts as a representative of the College to all visitors and as a representative of Student Services to all College employees;
6. Assists students with online procedures related to enrollment, registration, and student accounts in the Student Services computer lab;
7. Assists with making and distributing student ID cards as needed;
8. Assists with outbound calls, inbound calls, email correspondence, and live web chat as needed;
9. Other duties as assigned.
Minimum Requirements
1. Associate’s degree;
2. Two years of experience working in a college Student Services environment OR three years of experience working in face-to-face customer service;
3. Demonstrated proficiency with Microsoft Office applications
Preferred Requirements
1. Three years of experience working in one or more of the following Student Services areas: Admissions, Records and Registration, Financial Aid, Advising, Student Advising & Counseling, Career Services, Student Life & Development, or One-Stop Service Center;
2. Bachelor’s degree
Special Instructions to Applicants
Official transcripts, from a regionally accredited institution, are required to be received a minimum of two business weeks before the first day of work. Failure to comply may result in revocation of the job offer
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