BCforward is seeking a highly *Inbound Call Center Representative at Tallahassee, FL*
Position : Inbound Call Center Representative
Contract length : 10+ months with possibility of extension or Permanent
Location : 1625 Summit Lake Drive Tallahassee, FL 32317
30 hour work week (M-F) – May be asked to work Overtime
Must be able to work any shift within the hours of 8 a.m. to 8 p.m.
8 Call center agents providing prompt professional customer service for DOL SCA Contract FECA following specific guidelines on customer service or call center procedures.
Answers calls or inquires form customers or claimants for questions.
Assign product or service issues to the appropriate senior representative or manager.
Ensure that all problems are promptly addressed, documented and rectified accurately and on time with proper follow-up and professional customer service.
Must maintain prompt and consistent attendance.
We are on an Federal SCA contract and must pay our employees the 10 holidays per year.
Job Type: Contract
Salary: $15.75 /hour
Required experience:
- inbound calls, call center and healthcare, medical: 4 years
Required education:
- High school or equivalent
» Apply Now
Please review all application instructions before applying to BC Forward.
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» Apply Now
Please review all application instructions before applying to BC Forward.
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