It’s an awesome responsibility – but the rewards are as limitless as the views.
These positions are temporary and have a Not-to-Exceed date. However, an extension of the appointment may be possible without further competition. The appointment may also end early due to lack of work or funds.
These positions are located on a Forest Service unit to provide Customer Service Representative services such as greeting visitors, answering telephones, responding to routine inquiries from a variety of customers and providing overall support to the administrative staff on the unit.
This vacancy announcement is for one or more locations throughout Region 5. The number and location of positions to be filled will be dependent upon individual unit needs.
TEMPORARY APPOINTMENT: Some positions will have varying work schedules. Some positions may have irregular and protracted hours of work. Tours of duty include full-time or less than full-time and will involve working weekends or irregular work hours. Considerable travel may be required. Some positions involve work that requires travel away from the official duty location to remote worksites within commuting distance (49 miles).
Positions will be filled as a temporary appointment up to 6 months.
Hourly wage as shown is Rest of U.S. (RUS). Specific wage rate will vary by location and may be higher or lower than the amount shown on the vacancy announcement. http://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/
The USDA Forest Service has legislative authority to recruit and fill Permanent (Career/Career- Conditional), Temporary, and Term Appointments under the USDA Demonstration Project. Under this authority, any U.S. citizen may apply.
TRAVEL REQUIRED
- Occasional Travel
- Per Work Assignment
RELOCATION AUTHORIZED
KEY REQUIREMENTS
- US Citizenship is required.
- Selective Service Registration is required for males born after 12/31/1959.
DUTIES:
Provides a full range of standard and non-standard assignments resolving a variety of non-recurring problems. Work includes a variety of assignments involving different and unrelated steps, processes, or methods. The incumbent must identify and understand the issues involved in each assignment and determine what steps and procedures are necessary and the order of their performance. Completion of each transaction typical involves selecting a course of action from a number of possibilities.
Reads and keeps apprised of organizational and Agency-wide directives and procedures in order to be aware of changes and new requirements affecting the work of the organization. Such procedures concern preparation and processing of correspondence, reports, and forms; hard-copy and electronic filing; mail procedures; preparation of travel vouchers; and, security procedures.
Provides answers to a wide variety of inquiries. Provides explanations of office functions, describing specific requirements, providing basic instructions, or a similar degree of detail. Performs data entry and typing tasks as needed.
Greets visitors and answers the telephone. Provides routine information and answers many types of inquiries on all research and/or forest activities such as the whereabouts of key personnel and directions to facilities. Refers difficult, technical, or special questions to the appropriate staffs.
Uses word processing software and printing equipment to create, copy, edit, store, retrieve, and print a variety of standardized documents using a glossary of prerecorded formats, form letters, standard paragraphs, and mailing lists. May use database or spreadsheet software to enter, revise, sort, or calculate, and retrieve data for standard reports.
Serves as Collection Officer to sell such items as National Forest maps, Christmas tree permits, 2400-4’s (Forest Product Sale Permits), and Golden Age Passports in accordance with manual and handbook requirements. Is held accountable for the funds collected. Maintains accountability records as required.
QUALIFICATIONS REQUIRED:
You must possess the Basic Requirements identified below to be considered eligible for this position. Transcripts must be provided for qualifications based on education. Your application or resume must clearly show that you possess the appropriate experience requirements.
GS-05: (1) One year of specialized experience equivalent to the GS-4.
Specialized experience is defined as greeting visitors and responding to phone and written inquiries; maintaining written records; and using word processing software and printing equipment to create, copy, edit, store, retrieve, and print standardized documents. -OR
Successful completion of 4 years of study above high school. –OR
A combination of education and experience listed above.
APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html . All education claimed by applicants will be verified by the appointing agency accordingly.
*** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***
To receive consideration for this position, you must meet all qualification requirements on the closing date of this announcement.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
ADDITIONAL REQUIREMENTS:
No Additional Requirement.
HOW YOU WILL BE EVALUATED:
You will be evaluated in accordance with the category rating procedure as defined in the USDA Demonstration Project Plan. Applicants who meet the basic minimum qualification requirements established for the position will be placed in the Eligible category. Eligible applicants will be further evaluated against criteria for placement in the Quality category. This evaluation is based on the level of your experience, education, and/or training as determined by your responses to the Occupational Questionnaire. Applicants with veterans’ preference are listed ahead of applicants who do not have veterans’ preference within each category.
Clicking the link below will present a preview of the application form; i.e. the online questionnaire. The application form link below will only provide a preview and does not initiate the application process. To initiate the online application process, click the “Apply Online” button to the right.
To view the application form, visit: https://fs.usda.ntis.gov/cp/?event=jobs.previewApplication&jobid=9C31CD73-CC5C-4F48-9E68-A57000FE5BE5
BENEFITS:
As a temporary employee you may be eligible for health benefits. To be eligible for health coverage as a temporary employee, you must be scheduled to work at least 130 hours per month (30 hours/week) and be expected to work at least 90 days or more. If you meet these requirements, you will receive the government contribution towards the cost of the insurance and pay the same rate as permanent, full time employees.
For the list of health plans available and the employee costs for the health plans please see: http://www.opm.gov/healthcare-insurance/healthcare/plan-information/
OTHER INFORMATION:
- BACKGROUND INVESTIGATION AND FINGERPRINT CHECK: Selection and retention in this position is contingent on a successfully adjudicated FBI National Criminal History Check (fingerprint check) and a background investigation.
- Bargaining Unit Status: Eligible – Coverage is dependent upon unit location.
- Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP): If you are claiming CTAP or ICTAP eligibility, provide proof of eligibility. CTAP/ICTAP eligibles must meet the agencys definition for a quality candidate as provided in the How You Will Be Evaluated section of this announcement to be considered. Information about CTAP/ICTAP eligibility is on OPMs Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/
- Direct Deposit – Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to a financial institution of your choice.
- If you are newly hired, the documentation you present for purposes of completing the Department Homeland Security (DHS) Form I-9 on your entry-on-duty date will be verified through the DHS “E-VERIFY” system. Federal law requires the use of E-VERIFY to confirm the employment eligibility of all new hires. Under this system, the new hire is required to resolve any identified discrepancies as a condition of continued employment.
- If you are retired from the Federal Government and are selected for this vacancy, your retirement annuity may be offset from your pay.
- This position is not eligible for telework.
- Availability of government housing and federal day care facilities will vary by location.
HOW TO APPLY:
Please read the entire announcement and all the instructions before you begin. The following instructions outline our application process.
- You must complete this application process and submit all required documents electronically by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
- We are available to assist you during business hours (normally 8:00 a.m. – 4:00 p.m., Monday – Friday). Applying online is highly encouraged. If applying online poses a hardship, please contact our office during business hours well before the closing date for an alternate method. All hardship application packages with supporting documents must be submitted no later than noon on the closing date of the announcement in order to be entered into the system prior to its closing.
- This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you are requesting this.
Step 1: Create a USAJOBS account (if you do not have one) at www.usajobs.gov. It is recommended that as part of your profile you set up automatic email notification to be informed when the status of your application changes. If you choose not to set up this automatic notification, then you will have to log into your USAJOBS account to check on the status of your application.
Step 2: Create a resume with USAJOBS or upload a resume into your USAJOBS account. Customize your resume to ensure it documents duties and accomplishments you have gained that are directly related to this position in order to verify that qualifications are met. Your resume must support your responses to the online questionnaire (you may preview the online questionnaire by clicking on the link at the end of the How You Will Be Evaluated section of the job announcement).
Step 3: Click “Apply Online” and follow the prompts to complete the Occupational Questionnaire and attach any additional documents that may be required. You can update your application or documents anytime while the announcement is open. Log into your USAJOBS account and click on “Application Status.” Click on the position title, and then select “Update Application” to continue.
NOTE: Verify that uploaded documents from USAJOBS transfer into the Agency’s staffing system. Once in the Agency’s staffing system you will have the opportunity to upload additional documents. Uploaded documents must be less than 3MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, or Word (DOC or DOCX).
REQUIRED DOCUMENTS:
The following documents are required for your application to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in mail service, your system failure or downtime, etc. Encrypted and digitally signed documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.
- Resume must include: 1) personal information; 2) education; 3) work experience including work schedule, hours worked per week, dates of employment; and title, series and grade if applicable; 4) supervisors phone number, e-mail address for each work period listed, and whether or not we may contact them for reference checks; and 5) other qualifications.
- College Transcripts if education is required for meeting basic qualifications and/or you are substituting education for specialized experience and/or if you are using education to meet the criteria for the quality category. An unofficial copy is sufficient with the application; however, if selected, an official college transcript will be required prior to entering on duty. Education must have been successfully completed and obtained from an accredited school, college, or university. Foreign education must be evaluated by an approved organization. For additional information, refer to the U.S. Department of Education web site at http://www.ed.gov. All transcripts must be in English or include English translation.
- Veterans, if claiming preference: DD-214, Certificate of Release from Active Duty showing dates of service and type of discharge. Disabled veterans must include VA letter & SF-15 if claiming 10 pt. preference. Current active duty members must submit certification that they are expected to be discharged or released from active duty under honorable conditions no later than 120 days after date the certification is submitted.
You must submit the documents below if you are a current or former federal employee and claim any of the following:
- CTAP/ICTAP: Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; AND most recent performance evaluation; AND SF-50 demonstrating your separation or the position you will be separated from.
- Workers Compensation Separation: Agency certification of inability to place employee AND Notification of Separation OR Separation SF-50.
- Disability Annuity Termination: Notification from OPM of disability annuity termination AND Separation SF-50 of the last position held. Military Reserve or National Guard Technician Special Disability Retirement Annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard Bureau AND Separation SF-50 of the last position held.
NOTE: If a document is resubmitted, it replaces the previous submission, which means the previous document is no longer available to the Human Resources Office. If you are adding to, rather than replacing a previous submission, you must upload both the old document and the new document. Please verify that documents you are uploading from USAJOBs transfer into the Agency’s staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency’s staffing system, you will have the opportunity to upload additional documents. Uploaded resumes must be less than 3MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, or Word (DOC or DOCX).
AGENCY CONTACT INFO: HRM Contact Center
Phone: 877-372-7248 option
Fax: 866-339-2695
TDD: 800-877-8339
Email: fsjobs@fs.fed.us
Agency Information:
Forest Service
Do not mail applications see instructions on How to Apply tab
Albuquerque, NM,
87109
United States
Fax: 866-339-2695
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