Customer Service Rpresentative - McLane - Rocky Mount, NC





Consistently provide the most efficient and friendly service to the customer with each and every customer contact. Handle all opening orders for the assigned accounts. Issue credits, pick-ups, and charge back adjustments on items for accounts when necessary. Handle all delivery requests, add-ons, and deletions from orders for Center ‘s accounts. Keep an active involvement with Supply Chain Services on new and discontinued products and problem situations, which might arise with merchandise. Prepare invoices and contact appropriate warehouse people for miscellaneous billing when necessary and prepare invoices. Handle incoming calls to the department in a friendly and helpful way. Assist driver/representatives when situations arise on routes. Should be knowledgeable of all special and automatic shipments for accounts. Complete vendor credit authorization forms on damaged and un-saleable goods due to vendor problem and forward to the Credit Specialist in the Corporate Office

QUALIFICATIONS:


  • High school graduate or GED equivalent.

  • Strong inter-personal and customer service skills.

  • Good planning and organizing skills.

  • Excellent communication skills (verbal & written).

  • Proficient in Microsoft Software Package (Outlook/Word/Excel).

  • Ability to handle multiple tasks.

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Candidates must pass a background check, drug screen and other job requirements.
McLane is an EOE AA M/F/Vet/Disability .









85 reviews



You might say this company makes it convenient for stores and restaurants to get food. McLane Company is one of the largest wholesale…





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