About First Urology, PSC
As the largest urologic provider in the greater Louisville and southern Indiana area, First Urology offers comprehensive urologic care for men, women and children of all ages. At First Urology, our physicians are dedicated to finding solutions to a wide range of issues to help patients regain to the quality of life they deserve.
Recent ground breaking advancements include First Urology’s utilization of High Intensity Focused Ultrasound as a game-changing technology in the treatment of prostate cancer. HIFU can provide precise and complete destruction of prostate cancer, while preserving normal bladder and erectile function is most men. As a Regional Center of Excellence, First Urology was the first practice in America to use the newly FDA approved Sonablate HIFU system.
To find learn more about First Urology, go to www.1sturology.com
Job Summary:
Front Office Check Out Agent in local, high volume, medical practice. Greets patients and visitors in a professional, friendly and hospitable manner, responsible for Answering incoming calls, providing information, transferring calls or taking messages per instruction from appropriate provider/clinician, documents information in appropriate methods. Responds to patient requests/messages, gives information, sets appointments, etc. Skilled in written and verbal communication to assist with a variety of issues. Excellent ability to multitask required. Demonstrates exceptional customer service skills, must be able to work well in a fast paced environment and learn quickly. Travel to local satellite offices may be required.
REQUIRED QUALIFICATIONS:
- A high school diploma or GED.
- Minimum of 1 year experience a medical receptionist and/or medical assistant.
- Knowledge of medical terminology.
- Knowledge and understanding of HIPAA requirements.
- Two years of full-time experience working in a professional office environment
- Excellent written and verbal command of English.
- Demonstrated data entry skills, advanced software use including Micro-Soft Office.
- Excellent customer service skills and ability to be compassionate.
- Successful clearance screen through the Office of Inspector General (OIG) for federal health programs.
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DUTIES:
- Acknowledge all patients in a professional and timely manner.
- Exhibit excellent customer service internally with patients and other external contacts.
- Educate patients regarding upcoming visits, locations, times, etc.
- Provides a variety of information.
- Accurately documents all conversations, calls and actions in patient’s electronic medical record and any supporting log.
- Verify billing items are correct and approved.
- Refer unresolved patient issues to designated departments for further investigation.
- Schedules appointments for follow-ups and established patients.
- Verifies insurance and obtains authorizations.
- Provides patients with lab orders at check out
- Coordinates doctor to doctor referrals
- Verifies insurance and obtains prior authorizations
- Enters labs and scans into patient charts
- Maintains an organized lobby during open hours
- Maintains established productivity benchmarks to meet goals in a fast paced, stressful environment.
- Typing speed minimum 35 wpm.
- Track inquires, questions and answers and provide resolution.
- Facilitates patient diagnostic scheduling appointments.
Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
- Familiarity with medical terminology.
- Problem solving abilities/good judgment.
- Strong interpersonal skills; service oriented.
- Effective communication skills (both written and verbal).
- Intermediate knowledge of windows based software including medical practice software.
- Superb Auditory skills to effectively listen to patients reports of their problems/needs.
- Ability to verbally de-escalate disruptive behavior; use of diplomacy, tact, patience needed in dealing with those in accurate distress.
Knowledge and observation of HIPAA compliance standards.
First Urology offers a competitive benefit package including:
Medical, Dental and Vision Insurance
FSA option
Paid Vacation, Sick Days and Holidays
Short and Long Term Disability
401k Plan
Flexible Spending Accounts (FSA)
Annual uniform allowance
Free Parking
First Urology is an Equal Opportunity Employer.
To apply; Respond to posting via email with a thoughtful cover letter highlighting how your experience might benefit First Urology.
Candidates for this position must be eligible for employment as verified by the U.S. Department of Health and Human Services Office of the Inspector General (OIG) and the Government Services Administration (GSA).
Only candidates within a local commuting radius will be considered.
Job Type: Full-time
Required experience:
- Multi-Physician medical office experience: 1 year
Required license or certification:
- Driver’s license with access to reliable vehicle
Required education:
- High school or equivalent
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