Essential Job Functions:
1. Responds to verbal and written inquiries from the NSU community and public in regards to student matters, such as admissions, financial aid, registration processes and bursar’s issues and other general inquiries.
2. Researches and processes student records, forms and applications.
3. Gathers data and fulfills requests for information from NSU community and general public.
4. Follows regulations, policies, and procedures.
5. Makes outbound calls regarding admissions and other student-related matters, as needed.
6. Receives and verifies student payment information and forwards the information to the Bursar’s Office for processing.
7. Utilizes the Netsearch system to retrieve and review incoming documents for current and prospective students.
8. Be available to work all shifts, 24 hours a day, 7 days a week, as scheduled.
9. Performs other duties assigned.
Marginal Job Functions:
1. Attends divisional and NSU sponsored meetings and instructional workshops.
2. Assists with special project assignments.
Required Knowledge, Skills and Abilities:
1. Be proactive in anticipating customers’ needs for information and services.
2. Excellent customer relations skills.
3. Ability to set priorities and to manage time effectively.
4. Ability to work as a member of a team.
5. Ability to work independently.
6. Excellent conflict and resolution skills.
7. Ability to work in a culturally diverse environment.
8. Ability to pay close attention to detail.
9. Good organizational and interpersonal skills.
10. Ability to maintain confidential information.
11. Ability to work any shift within a 24/7 environment.
12. Ability to work overtime with minimal notice.
13. Demonstrated flexibility to assist with special projects and events.
14. Ability to work in a Microsoft Window-based environment using various software packages (e.g. Word, Excel, Access, and PowerPoint).
Job Description
Job Requirements
Required Certifications/Licensures:
Required Education
Associate’s Degree or 60 College credits
Major (if required):
Required Experience:
1. Two years of customer service experience, including answering phone calls from customers.
Preferred Qualifications:
1. Previous financial aid, admissions, and/or student services experience in an academic institution.
2. One year of call center experience or experience dealing with a multi-line phone system.
3. Familiarity and experience working with computer software, preferably Banner.
4. Knowledge of Family Educational Rights and Privacy Act (FERPA) with regard to student privacy and protection regulations.
5. Familiarization with Call Center terminology and technology.
6. Bilingual, specifically Spanish-speaking.
Is this a safety sensitive position (are applicants potentially subject to drug testing)?
No
Does this position require a criminal background screening?
Yes
Pre-Employment Conditions
Background/Fingerprint
Sensitivity Disclaimer
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