Johnson County Mental Health is looking for a Front Desk Customer Service position at their Olathe KS location. The mission of the Johnson County Mental Health Center is to improve the quality of life for Johnson County residents by providing comprehensive mental health services. The Front Desk Clerk position is normally scheduled Monday – Friday from 8:00 – 5:00 with occasional Tuesday/Thursday evenings to 7:00. This position supports our mission by performing a variety of administrative tasks, including:
- Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries.
- Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions.
- Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff.
- Calculates and collects fees for payment; resolves a variety of basic customer complaints, problems, and billing disputes; completes preliminary audit of cash and checks collected.
Job Requirements
High school diploma or equivalent is required. One year of customer service or work related experience is preferred. Experience can substitute for education. Education can substitute for experience.
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