A QuickChek Team Member (cashier, food service or maintenance worker) has a key role of providing exceptional customer service to all QuickChek customers through Total Customer Dedication (TCD). This includes delivering fast, friendly and efficient customer service in all areas of our “Fresh Convenience” retail business. Various customer service, cashier and food service responsibilities are assigned daily with an expectation of completing each task with a focus on perfection in order to make QuickChek a “Great Place to Shop”.
STATUS:
The Team Member reports to the Store Leader, but in the Store Leader’s absence reports to the manager on duty.
ESSENTIAL JOB FUNCTIONS:
Demonstrating Total Customer Dedication (“TCD”):
Provide exceptional customer service.
Tend to customers in a prompt, efficient, friendly manner.
Greet and thank customers.
Sweep, mop and clean as necessary.
Adhere to proper uniform/name tag standards. Duties:
Keep work area neat and orderly.
Follow proper guidelines for food preparation, cash handling, timekeeping, sanitation and all other procedures.
Keep self updated on new policies and procedures.
Attend mandatory/scheduled store meetings.
Price, pack-out and face grocery/other orders.
Keep bathrooms, trash, floors, counters and countertops clean.
Cross-train in deli, branded foods, bakery and cashier duties.
Compact and consolidate boxes and garbage.
Adhere to loss prevention guidelines.
Other duties/responsibilities as assigned. Food Service:
Prepare breakfast foods, sandwiches, soups and salads, hot items and bakery foods according to company guidelines.
Keep deli case clean, fresh and fully-stocked.
Follow proper food handling and sanitation guidelines (i.e. wash hands, wear gloves & hat).
Keep dishes and utensils clean and sanitary.
Prepare foods and food service area for next shift.
Follow, practice and promote ServSafe guidelines. QUALIFICATIONS:
Knows QuickChek; personal behavior consistent with values
Knowledgeable about gas business
Timely arrival & excellent attendance record.
Ability to lift 52 pounds.
Ability to communicate and engage in friendly conversations with customers and team members.
Open and honest. PHYSICAL REQUIREMENTS:
Stand – Continuously.
Bend/Squat/Twist – Frequently.
Reach Overhead – Frequently
Work in cold environment – Occasionally
Lift 10 lbs. – Continuously to 72 inches / 20 lbs – Frequently to 60 inches / 40 lbs – Occasionally to 60 inches / 50 lbs – Rarely to 40 inches
Push/pull 40 lbs – Occasionally
Walk – Frequently
Stoop/Kneel/Crouch – Occasionally
Reach forward – Frequently
Grasp/Pinch/Grip – Occasionally
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