Automotive Technical Solutions Representative-1561687 Description Representatives provide technical support and warranty adjudication on heavy truck systems for an industry leading customer assistance call center. This position is client facing and spends much time interacting with the client’s North American Field Operations as well as providing specialized mechanical/technical support and warranty adjudication for the following product lines to repair facility networks throughout North America (U.S. and Canada). These heavy truck systems include heavy duty drive axles, front non-drive and drive steer axles, wheel end, drum and disc brakes, air brakes, anti-lock braking systems, hydraulic braking components, vehicle ride control systems, transfer cases, trailer suspensions, trailer axles, manual transmission, automated mechanical transmission, clutch, shocks and tire inflation systems as examples. Answer incoming phone calls and provide first class technical support for all products supported. The calls consist of in depth mechanical and/or electrical troubleshooting and diagnosis skills. The customer calls for technical assistance on a wide array of specialized products (Air compressors, air driers, brake control valves pneumatic ABS systems for trailers, hydraulic ABS systems, hydraulic power brake systems, reverse detection modules, roll stability control, roll stability trailer support, electronic stability control, reverse detection modules, leveling modules, electric over air clutch control systems, and various diagnostic software programs are examples). The position also includes the processing and verification of warranty claims. Job Type: Limited Term Employee – full-time hours Shift: Primarily first shift with the availability to work second if required Qualifications Required education: Education requirement: High School degree or equivalent minimum; A college degree in the automotive or heavy duty trucking industry from accredited colleges and universities strongly preferred Client places heavy emphasis on practical experience and certifications to include ASE Automotive and Heavy Truck certifications Required experience: Automotive Experience: 4 years Candidates should possess a working mechanical knowledge of Class 7 and 8 “Over the Road Trucks.” Qualifications include: Candidate must possess a strong level of mechanical and/or electrical knowledge of heavy truck systems or automotive systems knowledge Automotive work experience to include hands-on mechanical and/or electrical product experience is required (Electrical, brakes, engines, transmissions, and drivelines as examples) Must be able to understand mechanical operations regarding component functions and failure analysis as some of these components have a heavy reliance on electrical components, candidates must also have a strong background in electrical trouble shooting, strong understanding on wiring schematics and electrical diagnostic principles, and practical application experience. Exceptional customer service skills as this contact center is responsible for the vast majority of interaction with the client’s customers on a daily basis Must be able to communicate diagnostic information over the phone in a clear and concise manner Strong computer and typing skills preferred Exceptional attention to detail and documentation skills Candidate must have strong spatial relationship skills Time management and multitasking ability Strong problem solving skills Ability to work well within a team Job – Services Primary Location – United States-Michigan-Troy Other Locations – United States-Kentucky-Florence, Canada-Ontario-Mississauga Schedule – Full-time Shift – Variable Travel – No Job Posting – Aug 8, 2016 EEO Tagline Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities |
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