We are seeking a full time Client Service Specialist for our Richmond, VA location. This individual will be a key member of our best-in-class support/help desk team, which provides telephone assistance to EZLinks clients for diverse software and hardware related issues to over 10,000 users. Provide exceptional customer service utilizing professional telephone/email communication skills. Demonstrate independent analytical problem solving abilities to troubleshoot a wide range of issues and requests involving EZLinks proprietary software applications, Teeoff.com website and Marketing services. Break-fix support of PC hardware and POS peripherals (scanners, receipt printers, monitors, etc.) P oint of Sale software configuration and troubleshooting. LAN/WAN connectivity troubleshooting. Open/close support tickets utilizing Salesforce (CRM) with a high degree of detailed documentation. Multi-task across requests and priorities in a fast-paced, team-oriented support environment. Exemplary interpersonal and organizational skills Strong attention to detail Qualifications: Experience: |
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