Explore taking your career further with one of the world’s most respected brands and one of the top automotive companies in North America! Toyota is growing and leading the way through innovations designed to enhance lives through forward-thinking mobility solutions. We are looking for diverse, highly-motivated team members who want to come grow and lead the change with us.
An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While it operates independently from the engineering, sales and marketing arms, you still are a part of this world-changing company and our innovative, collaborative culture.
TFS’ Eastern Customer Service Center (Owings Mills, MD) is looking for highly motivated and qualified Customer Service Team Members.
This position is a contract (temporary) position
This position requires evening hours (up to 8pm Mon-Fri).
A Customer Service Representative responds to inbound communication (primarily telephone with some e-mail and written correspondence) from callers including customers, dealers, and financial institutions promptly and in a professional and service-oriented manner so as to instill customer confidence, integrity, pride and passion with each interaction. Takes ownership of calls, investigates, researches and resolves various questions regarding insurance, credit, and payment status and provides appropriate response via telephone, e-mail or written correspondence. Representative activities and responses may include, but are not limited to the following:
- Provides accurate payment related information and processes phone payments and website inquiries in a timely manner.
- Retrieves pay-off information from the system, clearly communicates to the caller the amount and the steps required to complete the transactions, and documents information in the system in accordance with established procedures.
- Reviews customer history and, where appropriate and based on established policies and procedures, waives late charges, grants and processes retail extensions, including processing due date changes, and grants and processes reasonable lease deferrals and makes payment arrangements within the limits of established guidelines.
- Works with other departments to resolve customer account issues including lock box investigation of misapplied customer payments, title issues, insurance, collections, end of lease processing, etc.
- Documents all activities in a clear and concise manner utilizing the appropriate systems and in accordance with established procedures. Initiates appropriate forms to fulfill customer requests.
- Researches unique customer requests using internal manuals, policies and guidelines, and promptly reports/refers more complex, non-routine issues to Customer Service Team Leader for resolution.
Qualifications
TFS is looking for individuals with strong business sense and practical expertise. Successful candidates will have:
- Previous experience in a customer facing role, sales or call center environment highly preferred
- Excellent verbal communication and interpersonal skills
- Good written communication skills
- Self-starter and independent
- Team oriented and results driven
- Strong organizational skills and attention to details
- B.A./B.S. degree or related work experience preferred
- Working knowledge of Microsoft Office applications (Word, Excel, Outlook) preferred
- PC keyboarding and navigation skills between various programs and systems are required
Attendance and punctuality are essential for this position
Toyota Financial Services rewards both individual and organizational results with well-balanced compensation, benefits and perquisite programs. Our associates, our enthusiasm, and our dedication are the foundation of our success. If you are ready for a new destination, we would like to hear from you.
To learn more about us, please visit:
www.toyotafinancial.com/jobs
Our associates, our enthusiasm, and our dedication are the foundation of our success. The difference between the ordinary and the extraordinary is you! We are Toyota Financial Services.
Equal Opportunity Employer M/F/D/V.
We E-verify. Hyperlinks to E-Verify posters:
For E-Verify Poster Standard English, Click
here
.
For E-Verify Poster Spanish, Click
here
.
For E-Verify Native Documents/Right to Work English, Click
here
For E-Verify Native Documents/Right to Work Spanish, Click
here
#LI-SBI
Job
Customer Service and Call Center
Primary Location
US-MD-Baltimore-Owings Mills
Organization
TFS – Toyota Financial Services
Travel
No
Job Posting
Aug 3, 2016, 9:37:15 AM
|
|
1,557 reviews
At Toyota North America, we work hard to create some of the highest quality vehicles on the road. But there is more to our story. We’re…
| Source by [author_name]
EmoticonEmoticon