- Monitors and announces visitors and controls access to the property. Reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures.
- Handles all porter/concierge duties with enthusiasm including, but not limited to: processing incoming mail and outgoing packages; answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events; travel and meeting planning; delivering dry cleaning; and coordinating housekeeping or other community-specific services (for example, dog walking).
- Possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience.
- Adheres to all Front Desk procedures including, but not limited to: reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations.
- Ensures that resident and guest concerns are resolved in a professional and timely manner. Reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction.
- Performs other job-related duties as directed.
- High school diploma or equivalency required.
- Must possess strong organization skills with the ability to effectively manage multiple, competing priorities while remaining composed and professional.
Working as a FirstService Porter/Concierge means that we ensure the needs and requests of residents are met and that each resident has a memorable 5-star, community-living experience. The Porter/Concierge will have an in-depth knowledge of the local area. Residents will approach the desk with questions, seeking suggestions, and problem resolutions. Often will make reservations for restaurants, spas, shows and special events. Requests from residents can range from arranging transportation or providing directions to even the most outlandish seemingly impossible outing. The concierge develops relationships with local business owners and VIPs in order to facilitate the fulfillment of resident requests.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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