United States of America: USPSC Disaster Operations Specialist (Multiple)

Request for Personal Service Contractor

United States Agency for International Development

Office of U.S. Foreign Disaster Assistance

Position Title: Disaster Operations Specialist (Multiple Positions)

Solicitation Number: SOL-OFDA-15-000006

Salary Level: GS-12 Equivalent: $75,621 - $98,305

Issuance Date: December 4, 2014

Closing Date: January 9, 2015

Closing Time: 5:00 P.M. EST

Dear Prospective Applicants:

The United States Government (USG), represented by the U.S. Agency for International Development (USAID) Office of U.S. Foreign Disaster Assistance (OFDA), is seeking applications from qualified U.S. citizens to provide personal services as a Disaster Operations Specialist (DOS) under a United States Personal Services Contract (USPSC), as described in the attached solicitation.

Submittals must be in accordance with the attached information at the place and time specified. Applicants interested in applying for this position MUST submit the following materials:

1.Complete resume. In order to fully evaluate your application, your resume must include:

(a) Paid and non-paid experience, job title, location(s), dates held (month/year), and hours worked per week for each position. Dates (month/year) and locations for all field experience must also be detailed.Any experience that does not include dates (month/year), locations, and hours per week will not be counted towards meeting the solicitation requirements.

(b) Specific duties performed that fully detail the level and complexity of the work.

(c) Names and contact information (phone/email) of your current and/or previous supervisor(s). Current and/or previous supervisors may be contacted for a reference.

(d) Education and any other qualifications including job-related training courses, job-related skills, or job-related honors, awards or accomplishments.

(e) U.S. Citizenship

Your resume should contain sufficient information to make a valid determination that you fully meet the experience requirements as stated in this solicitation. This information should be clearly identified in your resume. Failure to provide information sufficient to determine your qualifications for the position will result in loss of full consideration.

2.Supplemental document specifically addressing the Quality Ranking Factors (QRFs) shown in the solicitation.

Additional documents submitted will not be accepted.Incomplete or late applications will not be considered. OFDA reserves the right to select additional candidates if vacancies become available during future phases of the selection process.

Applicants can expect to receive a confirmation email when application materials have been received. Applicants should retain for their records copies of all enclosures which accompany their applications. Your complete resume and the supplemental document addressing the QRFs must be mailed, delivered or emailed to:

OFDA Recruitment Team

529 14th Street, NW, Suite 700

Washington, DC 20045

E-Mail Address: recruiter@ofda.gov

Telephone Number: (202) 661-9300

Website: www.OFDAjobs.net

Any questions on this solicitation may be directed to OFDA Recruitment Team via the information provided above.

Sincerely,

Renee Reed

Contracting Officer

APPLYING:

Applications must be received by the closing date and time at the address specified in the cover letter.

Qualified individuals are required to submit:

1.Complete resume. In order to fully evaluate your application, your resume must include:

(a) Paid and non-paid experience, job title, location(s), dates held (month/year), and hours worked per week for each position. Dates (month/year) and locations for all field experience must also be detailed. Any experience that does not include dates (month/year), locations, and hours per week will not be counted towards meeting the solicitation requirements.

(b) Specific duties performed that fully detail the level and complexity of the work.

(c) Names and contact information (phone/email) of your current and/or previous supervisor(s). Current and/or previous supervisors may be contacted for a reference.

(d) Education and any other qualifications including job-related training courses, job-related skills, or job-related honors, awards or accomplishments.

(e) U.S. Citizenship

Your resume should contain sufficient information to make a valid determination that you fully meet the experience requirements as stated in this solicitation. This information should be clearly identified in your resume. Failure to provide information sufficient to determine your qualifications for the position will result in loss of full consideration.

2.Supplemental document specifically addressing the QRFs shown in the solicitation.

Additional documents submitted will not be accepted.

By submitting your application materials, you certify that all of the information on and attached to the application is true, correct, complete, and made in good faith. You agree to allow all information on and attached to the application to be investigated. False or fraudulent information on or attached to your application may result in you being eliminated from consideration for this position, or being terminated after award, and may be punishable by fine or imprisonment.

To ensure consideration of applications for the intended position, please reference the solicitation number on your application, and as the subject line in any email.

DOCUMENT SUBMITTALS

Via mail: 529 14th Street, NW, Suite 700, Washington, DC 20045

Via email: recruiter@ofda.gov

United States of America: USPSC Senior Program Operations Specialist

Request for Personal Service Contractor

United States Agency for International Development

Office of U.S. Foreign Disaster Assistance

Position Title: Senior Program Operations Specialist

Solicitation Number: SOL-OFDA-15-000012

Salary Level: GS-13 Equivalent: $89,924 - $116,901

Issuance Date: December 4, 2014

Closing Date: December 22, 2014

Closing Time: 5:00 P.M. EST

Dear Prospective Applicants:

The United States Government (USG), represented by the U.S. Agency for International Development (USAID) Office of U.S. Foreign Disaster Assistance (OFDA), is seeking applications from qualified U.S. citizens to provide personal services as a Senior Program Operations Specialist (SPOS) under a United States Personal Services Contract (USPSC), as described in the attached solicitation.

Submittals must be in accordance with the attached information at the place and time specified. Applicants interested in applying for this position MUST submit the following materials:

1.Complete resume. In order to fully evaluate your application, your resume must include:

(a) Paid and non-paid experience, job title, location(s), dates held (month/year), and hours worked per week for each position. Any experience that does not include dates (month/year), locations, and hours per week will not be counted towards meeting the solicitation requirements.

(b) Specific duties performed that fully detail the level and complexity of the work.

(c) Names and contact information (phone/email) of your current and/or previous supervisor(s). Current and/or previous supervisors may be contacted for a reference.

(d) Education and any other qualifications including job-related training courses, job-related skills, or job-related honors, awards or accomplishments.

(e) U.S. Citizenship

Your resume should contain sufficient information to make a valid determination that you fully meet the experience requirements as stated in this solicitation. This information should be clearly identified in your resume. Failure to provide information sufficient to determine your qualifications for the position will result in loss of full consideration.

2.Supplemental document specifically addressing the Quality Ranking Factors (QRFs) shown in the solicitation.

Additional documents submitted will not be accepted.Incomplete or late applications will not be considered. OFDA reserves the right to select additional candidates if vacancies become available during future phases of the selection process.

Applicants can expect to receive a confirmation email when application materials have been received. Applicants should retain for their records copies of all enclosures which accompany their applications. Your complete resume and the supplemental document addressing the QRFs must be mailed, delivered or emailed to:

OFDA Recruitment Team

529 14th Street, NW, Suite 700

Washington, DC 20045

E-Mail Address: recruiter@ofda.gov

Telephone Number: (202) 661-9300

Website: www.OFDAjobs.net

Any questions on this solicitation may be directed to OFDA Recruitment Team via the information provided above.

Sincerely,

Renee Reed

Contracting Officer

APPLYING:

Applications must be received by the closing date and time at the address specified in the cover letter.

Qualified individuals are required to submit:

1.Complete resume. In order to fully evaluate your application, your resume must include:

(a) Paid and non-paid experience, job title, location(s), dates held (month/year), and hours worked per week for each position. Dates (month/year) and locations for all field experience must also be detailed. Any experience that does not include dates (month/year), locations, and hours per week will not be counted towards meeting the solicitation requirements.

(b) Specific duties performed that fully detail the level and complexity of the work.

(c) Names and contact information (phone/email) of your current and/or previous supervisor(s). Current and/or previous supervisors may be contacted for a reference.

(d) Education and any other qualifications including job-related training courses, job-related skills, or job-related honors, awards or accomplishments.

(e) U.S. Citizenship

Your resume should contain sufficient information to make a valid determination that you fully meet the experience requirements as stated in this solicitation. This information should be clearly identified in your resume. Failure to provide information sufficient to determine your qualifications for the position will result in loss of full consideration.

2.Supplemental document specifically addressing the QRFs shown in the solicitation.

Additional documents submitted will not be accepted.

By submitting your application materials, you certify that all of the information on and attached to the application is true, correct, complete, and made in good faith. You agree to allow all information on and attached to the application to be investigated. False or fraudulent information on or attached to your application may result in you being eliminated from consideration for this position, or being terminated after award, and may be punishable by fine or imprisonment.

To ensure consideration of applications for the intended position, please reference the solicitation number on your application, and as the subject line in any email.

DOCUMENT SUBMITTALS

Via mail: 529 14th Street, NW, Suite 700, Washington, DC 20045

Via email: recruiter@ofda.gov

Operations Program Manager

Global Delivery Operations PM

The Staffing Talent Acquisition Operations Team offers a unique opportunity to apply your Staffing/HR background, program management skills, and project management experience to a job that offers variety, flexibility, global scope, and interesting challenges. We believe great programs result from dedication to meeting customer needs and focus on continuous improvement, and we’re looking for a non-technical Operations Program Manager who will partner with the Staffing function to drive critical programs and processes in support of world-wide Talent Acquisition efforts.

This position is accountable to oversee the end to end global delivery of our backoffice recruiting and operational support channels.   The Global Delivery Operations PM role requires a unique combination of big picture strategic thinking and attention to detail, collaboration across a broad range of teams & geographies and ability to work through ambiguity. Passion for helping our Talent Acquisition teams and candidates around the world is essential to the success of this role.

There is also a large Microsoft Staffing initiative to help standardize and drive efficiencies in our core processes on an international scale. We have a Business Process Outsourcing agreement in place with Accenture and are now in implementation mode. This role will be accountable to evangelize the shared services concept, drive the value of the business case and lead the further implementation of the structure within the Staffing organization. This role will be responsible for delivering high-quality operational process design and readiness of core Talent Acquisition Operations and driving an agenda of continuous improvement with the business leaders to enable strategy execution in their area.  

To be successful in this role, you will need to have a proven track record in large scale Staffing/HR program management & process improvement, operations management, managing complex budgets and change management. In addition, the ideal candidate has an ability to influence without direct authority across organizational and geographic boundaries.

The position is based in Redmond, WA.

Key Responsibilities:

- Drive the implementation of the shared services concept for International Hubs in partnership local Talent Acquisition teams.

- Act as a point contact for Regional Ops PMs and TA Leaders for shared service program, process and technology challenges and work with relevant parties to reach resolution.

- Partner with finance and procurement to ensure effective budget management and forecasting, including forecasting resource needs based on workforce plans & transactional data.

- Act as the primary liaison between outsourced vendor and the Talent Acquisition Operations staff. Ensure that the vendor team is staffed to meet the changes in the business and shift resources if business priorities change.

- Manage the governance ROB with the outsourced vendor, the Regional Ops PMs, and Leadership to ensure metrics and KPIs are reviewed on a weekly/monthly/quarterly basis.

- Ensure that processes, procedures and best practices are defined, developed, deployed, communicated and followed.

- Manage the implementation of operational efficiencies resulting in cost or times savings, enhanced customer service, or improved communication.

- Be a strategic partner to operationalize programs by providing business intelligence and offering expertise/advise/consultation.

- Provide creative logistical solutions and options to solve business problems in ambiguous situations.

- Initiate, assess and manage key projects, including building a project plan, communicating status, mitigating risk and measuring progress.

Required Qualifications

- A minimum of 7+ years’ experience in HR/Staffing and international business experience preferred.

- Demonstrated experience in business management or vendor management.

- Demonstrated ability to understand OPEX, HC and Financial Budgeting principles.

- Excellent organization and project management skills- this will require aggressive planning, organizing and coordinating, negotiating, establishing effective cross-team relationships, prioritization, and delivery against objectives.

-Proven ability to focus on the big picture within a constantly changing, fast-paced environment and draw similarities/analogies across various initiatives to deliver integrated, best in class user experience.

- Demonstrated excellence in strategic thought leadership, stakeholder management, customer service, change management and building productive partnerships at all levels within a matrix organization.

- Demonstrated ability to prioritize and make tough choices amongst competing priorities and with influencing partners to determine priorities.

- Demonstrated ability to use data in decision making and recommendations.

- Candidate must be able to work under pressure and within short time constraints.

- Some prior experience utilizing business process optimization methodologies (Six Sigma/Lean/Green Belt Certification) a plus.

- Solid knowledge and proficiency in Visio, Access and Excel; MS Project proficiency a plus.

- International working experience (statutory, regulatory and cultural) is a plus.

- Bachelor’s degree in Business or Human Resources, MBA is a plus

- Ability to travel internationally on a quarterly basis

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Microsoft is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

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Sr. Operations Analyst (USA) - Capital One - Glen Allen, VA

Sr. Operations Analyst (USA) more... ?

Title: Sr. Operations Analyst (USA) Location: United States-Virginia-Glen Allen-Richmond-Liberty Plaza II (12018) Job Number: 763488 SENIOR OPERATIONS ANALYST SENIOR OPERATIONS ANALYST position with Capital One, National Association in Glen Allen, VA; Multiple positions available: -Structure, model, and analyze econometric data to assess operational performance, establish goals, deliver forecast and metrics reports, and make recommendations for business process improvements and issue resolution. -Define data requirements, gather and validate information, and formulate and apply quantitative models to process data applying judgment and statistical tests. -Deliver forecast and metrics reports. -Investigate operations process issues and make recommendations to use data modeling to develop new strategies and improve business performance and utilize knowledge of mathematical modeling and business process management tools such as Six Sigma, Lean, Agile, or similar to perform quantitative and qualitative data analysis and build business process management cases. -Communicate and present data to management by developing reports.

Qualifications: The position requires a Masters degree or foreign equivalent in Economics, Finance, Engineering, Mathematics, Science, Business Administration, Information Technology or a related quantitative analytical field. Must have the following skill set through education or work experience: quantitative and qualitative data analysis; data modeling; developing reports; business process management tools such as Six Sigma, Lean, Agile, or similar.Must pass companys assessment. Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, protected veteran status, or disability status. LI-DNP Job: Quantitative Analytics

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Operations CPE Program Manager

Organization Summary:

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.

Competing Operationally. Playing to Win.

Position Description:

The Microsoft Operations Customer/Partner Experience (CPE) Team develops and implements the CPE strategy for Operations.   We use customer and partner listening systems to identify key drivers of satisfaction, and facilitate the delivery of industry leading customer and partner find-try-buy-use experiences across channels, and customer and partner segments.   The Operations CPE Manager drives excellence in execution across the Operations CPE community, leveraging work done by other CPE teams across the company, and building the necessary execution strategies, processes and assets to listen and respond to customer and partner needs and drive positive trends in Operations Customer/Partner Satisfaction.

Responsibilities:

•      Manage & improve processes including:

o      Issue management for top customer/partner experience issues

o      Governance to streamline/standardize in-market issue reporting, and identify large, cross regional issues that require escalation and disposition

•      Community skill building, identification and leveraging of best practices

•      Provide robust CPE satisfaction driver analysis for key audiences across multiple listening systems to highlight customer/partner attitudes, motivations, needs expectations, behaviors

•      Provide strategic insight and experienced-based goals for introduction of new software, devices, and services

•      Build and deliver CPE predictive modeling capabilities across key audiences to improve CPE forecasting

•      Manage implementation of MS Operations Satisfaction Survey portfolio (fielding, reporting)

•      Special projects as assigned that support CPE insights and improvements

Basic Qualifications:

•      Bachelor’s degree or equivalent work experience  

•      Minimum 5 years customer focused research, analysis

•      Minimum 5 years project management experience

Preferred Qualifications:

•      MBA preferred

•      PMP certification a plus

•      Proven ability to hold others accountable while building strong partnerships

•      Strong analytical skills

•      Good commercial (B2B) business acumen

•      Excellent communication/presentation skills

•      Proven ability to deliver in a virtual team environment and influence cross-functional teams

•      Highly organized with experience managing multiple projects on tight deadlines with great attention to detail

•      Demonstrated ability to cope with ambiguity

•      Demonstrated ability to drive clarity, consensus and closure

MSOPS:OS

Microsoft is an equal opportunity employer.   All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

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PFE - Microsoft Systems Center Operations Management (SCSM)

PFE - Microsoft Systems Center Operations Management (SCSM)

Location:   SOCAL or Seattle

* Percent of time for travel: 70%

* Profession:   Support Engineering

* Discipline:   Support Engineering

Primary responsibilities include providing on-site technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software on the exchange client and server. The successful candidate will be capable of providing field technical support presence for groups in the Microsoft Services organization, including but not limited to Premier and Professional Support, Microsoft Consulting Services, and escalation engineers. The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management.  

The candidate will provide technical support including product technical training onsite, as well as via telephone, and electronic media. Candidate must be able to manage hot issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved.

Recommended qualifications include: Superior problem solving and troubleshooting skills at the System Engineer level; exceptional customer service, overall communication and technical writing skills. Must have sufficient technical depth to communicate with development and other internal organizations at a peer level; Must possess the ability to work independently with minimal management supervision and as part of nationwide team of engineers; Demonstrated aptitude for providing exceptional customer service in politically charged environments; Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development; Ability to apply technology to improve existing products and systems at customers and for internal use; Ability to actively participate in team support by proposing and implementing solutions; Assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Premier Support Managers and Technical Account Managers.

Technical Requirements:   Solid understanding of Microsoft System Center 2012 components with a strong focus on Service Manager and how it integrates with the other Suite components. Candidate will need significant client/server skills, networking, and Internet fundamentals and a superior knowledge and demonstrated technical proficiency in System Center Service Manager with experience in managing medium to large environments.   The candidate should be able to advise on best practices, deploy, configure and troubleshoot all aspects of SCSM effectively and understand the product configuration, flow and logging in detail.   The candidate should also understand the configuration required in order to connect and integrate products such as Operations Manager, Configuration Manager, Orchestrator, Active Directory and SharePoint (Self-service Portal) with Service Manager.   In addition, experience with Service Manager Authoring, in combination with Designing and integrating with runbooks in Orchestrator is desired.   An understanding of MOF and ITIL basics and how Service Manager supports these processes is also desired. Experience and familiarity with other IT service management products is a plus.

Knowledge/understanding of the following would be advantageous:  

        Basic SQL Deployment, Configuration and Querying

        PowerShell

        SharePoint

        SCSM Exchange Connector,

        Orchestrator Integration Packs

        Model / class based architecture in SCOM / SCSM,  

        Deploying SCOM and Management Pack Best Practices,  

        Deploying SCCM and basic configuration of features like User Affinity, Hardware/Software inventory and Software Distribution.  

        Third-party Service Manager add-ins.

        SQL Analysis Services, reporting, Cubes and PerformancePoint, Excel Pivot tables, Powerpivot.  

        XML Editing

        Basic Scripting

Overnight travel is required. Travel requirements vary regionally and could be as much as 40-70%. Candidates must possess current passport or be able to obtain passport within 90 days of hire. The candidate should already have current US work authorization, live within US and be willing to relocate. Remote candidates will not be considered.  

They must be available for travel dispatch 24x7x365.  

Education: College degree, preferably in Computer Science, is required. MCSE strongly preferred. Will consider related field (or equivalent) experience.  

Must be a U.S. Citizen or Naturalized U.S. Citizen

Must currently hold or be able to obtain U.S. security clearance.

Microsoft is an equal opportunity employer.   All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

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