CUSTOMER SERVICE ASSISTANT job - City of New York - Brooklyn, NY

New York City Mayor Bill de Blasio recently launched IDNYC, a New York City municipal identification card that is available to all New Yorkers. IDNYC aims to bridge the gap of those New Yorkers who don’t have easy access to government issued photo identification, as well as drive access to both public and private resources. IDNYC is recruiting Customer Service Assistants who will be responsible for answering inquiries from the public and IDNYC cardholders, responding to general 311 and web inquiries, as well as continuously improving the customer satisfaction. The Customer Service Assistants may also become involved quality in improvement projects as well as generating reports based on the direction from the leadership team. Working under the direction of the Director of Customer Service, the Customer Service Assistants will: • Review customer inquiries submitted via 311 call centers and IDNYC website, and respond in a timely manner. • Identify trends in customer service issues and track customer comments and concerns, as well as actions taken. • Collaborate with the Quality Assurance team to identify training needs and improve customer satisfaction. • Liaise with IDNYC staff and leadership to ensure that appropriate changes were made to resolve customers’ issues. • Refer unresolved customer inquiries to designated units in IDNYC for further investigation. • Provide assistance to the IDNYC leadership team as needed. • Perform other duties as necessary. Minimum Qual Requirements 1. There are no formal education or experience requirements for this position. However, the ability to understand and carry out simple instructions is required. 2. Candidates must be able to understand and be understood in English. Preferred Skills • Must possess good computer technology skills including a proficiency in Microsoft Office Software (Word, Excel, Access, PowerPoint) and the ability to learn new technology quickly. • Experience working for City government and/or immigrant or community based organization entities a plus. • Must be highly organized and be attentive to detail. • Ability to communicate in a clear and concise manner, both verbally and in writing. • Must be able to write emails and correspondence that are free from grammatical and spelling errors. • Highly professional demeanor. • Multilingual a plus. To Apply Click “Apply Now” Button. Hours/Shift Hours/Schedule: 9AM – 5PM Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. NYC Careers – 1 day ago – save job

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New York and Company, Inc. is a specialty retailer of fashion-oriented, moderately priced women’s apparel. The Company designs and…

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