Customer Support Analyst - Internet Solutions job - Blackbaud - Charleston, SC

CSA – Internet Solutions Could you be a Customer Support Analyst ? You are a natural problem-solver with a knack for customer service. You appreciate the impact individual conversations can have on building customer relationships and generating customer loyalty. You will instill confidence in our customers, build trust in Blackbaud as a valued partner and have a significant impact on our customers’ experience with our product through effective engagement and timely resolution. You have a passion for shaping your local, national and international community through the work of nonprofit organizations. What do Customer Support Analysts do? Bullet points always help…… We work in a supportive, team-focused atmosphere to challenge standard solutions and help our nonprofit customers achieve success We communicate with our nonprofit customers by phone, email and chat to answer questions and offer resolutions We take time to troubleshoot, research and test complex scenarios within the software when necessary We create solutions and deliver them to our nonprofit customers, matching their level of expertise We prioritize appropriately and take ownership of ongoing customer action plans working towards ultimate and timely resolution for our nonprofit customers We collaborate within the team to promote excellence in customer support, share ideas and knowledge and contribute to the success of Blackbaud as a global organization What skills should you already have? Demonstrated computer proficiency Exceptional time management and prioritization abilities Proven Customer Service skills; experience in a customer-focused, deadline-oriented environment Proven ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity A natural inquisitiveness and a desire to understand how things work Demonstrated knowledge & exposure to internet skills in HTML, CSS and web hosting We’ll be excited if you also have these skills…. Experience with CRM or ticket management software and exposure to Windows-based applications Previous troubleshooting experience and superior problem-solving abilities Knowledge of JavaScript and Content Management Systems Experience troubleshooting IIS web server and Windows based application server technologies Some quick facts about Blackbaud [BLKB]. We’re growing…a lot. In the past year we’ve grown from approximately 2000 employees to 2700 and now have close to 28,000 nonprofit customers in 60 countries throughout the world. 85% of our employees say working with nonprofits is one of the main reasons they wanted to work for Blackbaud. Our employees volunteered in excess 100,000 hours last year. Over $100 billion dollars a year are raised by nonprofits using our products to drive change and make the world a better place. And while we are working to enable the success of our nonprofit customers, we are enabling the success of our people. We are committed to developing the careers of our employees, in all professions, through learning and mentoring programs. And we do it all in an environment that values teamwork, diversity and philanthropy. Blackbaud – 3 hours ago – save job

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Serving the nonprofit and education sectors for 30 years, Blackbaud (NASDAQ: BLKB) combines technology and expertise to help organizations…

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