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UncategoriesRN: Automated Call Distribution Center (ACD) Telephone Triage job - Department of Veterans Affairs - Colorado Springs, CO
RN: Automated Call Distribution Center (ACD) Telephone Triage job - Department of Veterans Affairs - Colorado Springs, CO
The telephone triage nurse is a Registered Nurse assigned to the Colorado Springs CBOCs and is responsible and accountable for provision of indirect veteran care through the telephone triage system. This nurse functions as an expert communicator over the telephone, providing timely, appropriate advice and/or guidance to veterans who seek assistance with health care issues. This responsibility includes the initiation and continuation of the nursing process; assessing the needs of the veteran, planning the nursing care needed to meet those needs, implementing and evaluating those needs which reflects the uniqueness of each veteran, his disease process and how he is adapting to it. It is a complex role requiring flexibility and independent decision making as well as multi focal collaboration. Telephone triage involves ranking veterans’ health problems according to their urgency, educating and advising veterans, and making safe, effective and appropriate dispositions according to protocols, all by telephone. Additionally, the telephone triage nurse functions as a veteran advocate facilitating accessibility to care. This position is subject to Tele-work upon request and review. This position is subject to primary care coverage.
Duties: The Automated Call Distribution Center (ACD) Telephone Triage RN is responsible for:
Determine the needs of the patients providing delivery of quality nursing care to a culturally diverse complex veteran population.
Initiate the nursing process-assess, devise working diagnosis, formulate a plan, intervene and evaluate the veteran during the call.
Complete accurate and expedient documentation for each telephone triage encounter within the medical record.
Utilize the authorized data bases, and the nursing assessment, interventions, outcomes, and veteran teaching.
Apply all aspects of the nursing process with a collaborative, interdisciplinary practice setting.
Consistently apply the skill sets of spoken and written communication, logical problem solving and critical thinking.
Identify emergent situations (medical and psychiatric) and initiating the necessary interventions in conjunctions with the patient and others.
Prioritize the patients stated reason for the call, presenting symptoms and/or needs, patient risk factors, and potential outcomes.
Communicate and interact appropriately and courteously, including demonstration of the skills and ability to listen, negotiate, counsel and provided crisis management with patients and other interdisciplinary staff.
Apply knowledge and appropriate use of internal and external resources to the telephone triage encounter.
Prevent and report unusual occurrences and adverse events.
Integrate and apply pertinent aspects of the Medical Center policy and procedures, performance improvement programs into his/her professional practice.
Utilize and integrate nursing research and literature in daily practice.
Work Schedule: Mon-Fri 0730-1600 and/or 0800-1630.
Candidate must be willing to work weekends, irregular work hours and extended hours. The candidate must be willing to be placed, detailed or temporarily assigned to other related services and/or locations, if necessary. Functional Statement Title/# : Registered Nurse: Automated Call Distribution Center (ACD) Telephone Triage
Department of Veterans Affairs – 1 hour ago
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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is…
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