We are seeking Contact Center Agents, Customer Care for our Charlotte Center of Excellence.
Responsibilities:
Ability to resolve the customer’s problem with first call resolution
Deliver award winning customer service
Sales and sales negotiation
Data entry and document systems per customer requirements
Multi-tasking speaking with customers with data entry
Using multiple computer applications with client systems
Work in a fast paced environment
Work well under pressure
Benefits
Competitive base salary
Lucrative bonus structure
Potential for raises with top performers
Qualifications:
Stable employment history
Minimum of 6 months customer service experience
Excellent oral communication skills
Ability to work a flexible schedule
Ability to offer value added products and services
Ability to overcome customer’s objections with rebuttals
Active listening skills a must
Adheres to client and company requirements
Proper dress code
Team oriented
Reliable and punctual
Time management skills
Self motivated
Must be receptive to feedback
Advanced problem solving skills
Sales skills
Computer literate
High School Diploma or equivalent required
Salary: $23.00 /hour
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