JOB DESCRIPTION
GENERAL JOB SUMMARY:
Call Center Representatives are responsible for maximizing inbound sales opportunities by selling services and products offered by subsidiary companies to new and existing customers, while demonstrating a comprehensive understanding of the company’s services and products. In addition, our representatives are responsible for evaluating customer concerns and resolving problems to 100% customer satisfaction with one call resolution.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
· Answer inbound sales calls relating to all services and products
· Assist customers over the telephone by answering their questions and service concerns
· Secure sales and schedule appointments
· Resolve customer service calls through problem solving and expertise in all products, processes and positive relationship building skills
· Practice professional phone etiquette
· Maintain a regular and reliable level of attendance
· Meet all key performance indicator standards
· Perform miscellaneous job-related duties as assigned
· Flexible work days/hours are a must as our call center is open seven days a week
JOB REQUIREMENTS
JOB SPECIFICATIONS:
Education-
· High School Diploma or GED
Experience-
· Must have a minimum of 12 months prior customer service experience in a call center environment
Knowledge/Skills/Abilities-
· Functional understanding of Microsoft Excel, Outlook, and Word
· Ability to read and comprehend simple instructions, short correspondence, and memos
· Ability to speak clearly and concisely while simultaneously typing
· Strong organizational, time management, problem solving and multi-tasking skills
· Ability to work independently and as a team member
· Ability to meet deadlines
· Capability of dealing with multiple personalities at all levels of the organization/department
· Bilingual English/Spanish is a plus.
Salary: $20.00 /hour
1 comments:
Great survey, I'm sure you're getting a great response. Plumbers in Glendale CA
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