Think Specialist Recruitment is working with a global business, seeking a Customer Service/Sales Administrator to join their team. Working at their site in Hemel Hempstead, the role will ensure a first-class service is provided to customers and any queries are responded to and resolved as quickly as possible. We are seeking candidates with previous sales administration/order fulfilment experience, ideally having worked for an international company or a company supplying goods worldwide.
Duties to include:
- Responding to all customer enquiries (via telephone and email)
- Processing orders and ensuring all customer/order information is correct
- Raising all paperwork for orders
- Provide updates on the status of customer orders
- Answer customer queries regarding products and services
- Raising and investigating purchase orders
- Progress customer enquiries and ensure customer is kept up to date
- Ensure the satisfaction and retention of customers by providing an excellent service
- Liaise with internal departments to rectify issues or resolve queries
Candidate requirements:
- Previous customer service experience (flexible on industry background)
- Ideally some experience of working for an international company or a business that supplies goods on an international basis
- Previous sales administration experience (including order processing/order fulfilment)
- Excellent customer service skills and telephone manner
If you would like to be considered for the roles and have the appropriate skills and experience, we would like to hear from you ASAP!
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
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