Job ID: 11951
Position Description:
Post Discharge Services facilitates outbound calls to patients 24-72 hours after an inpatient visit to assess their understanding of their discharge instructions, ensure compliance and escalate appropriately.
This group is responsible for assessing the patient needs, giving appropriate clinical and administrative advice as well as having a brief personal conversation about their inpatient experience. Information specific to individual department policies and procedures through use of nationally acclaimed pediatric and adult protocols are gathered for client use.
Essential Duties & Responsibilities:
• Apply professional skills and knowledge of established concepts, principles, and practice to provide Tele-health nursing services including, but not limited to, health information, health education, and healthcare feedback
• Collect patient experience information that provides our clients intelligence about their consumers in advance of patient satisfaction surveys
• Conduct effective probing by clarifying questions and providing thorough and accurate information
• Review and reference each patient’s EMR to provide high level advice and feedback
• Identify from patient responses if escalation procedures are necessary and follow specified instructions listed in the Emergent Clinical Criteria
• Act as an advocate to provide a consistent and reliable process for delivering calls and collecting data for process improvement and service recovery
• Answer calls in a timely manner according to the standards set by Quality Program.
• Interact with callers and other staff in a polite and courteous manner.
• Maintain confidentiality of all caller and personnel issues.
• Document all call inquiries according to department policies and procedures.
***California License is a plus***.
*** This position may work from home***
Position Requirements:
• This position requires a RN Nursing Certification from an accredited educational institution
• Minimum of 3 years clinical experience preferred experience would be in various specialties in either emergency nursing, medical-surgical nursing, ambulatory nursing, pediatrics, or any adult or pediatric telephonic nursing.
• Ability to work day/evening shifts which will include weekend and potential holiday schedule rotations.
• Work environment specific to the Beryl culture.
• Dexterity of hands and fingers with little physical effort
• Normal mental effort, including timeliness of decision making, memory, and analytical thinking.
• Excellent verbal and non-verbal communications skills
• Ability to multi-task by listening, assessing, speaking, and typing.
• Excellent oral and written communications skills
We are an Equal Opportunity Employer and do not discriminate
against applicants due to race, ethnicity, gender, veteran status,
or on the basis of disability or any other federal, state or local protected class.
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