The Service Desk Specialist is responsible for providing technical advice and guidance to IT users, employing a high degree of customer service, technical expertise, incident resolution, and timeliness. This position provides support for user identified errors and system alarms and alerts. Troubleshoots and restores technical service and equipment incidents by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. Additionally, this position escalates issues as necessary and follows through with resolution using documentation provided by infrastructure, application, and development groups. Submits changes to the knowledge database and call tracking database to increase quality of customer service. The Service Desk Specialist position requires an Associates degree with 2 or more years of relevant experience in related field or equivalent education, experience, and formal training. Airline industry experience preferred. This position may require on-site, on-call support 7x24x365 as needed. Candidate must have excellent verbal and written skills. Candidate must also possess excellent problem solving skills. Must possess the technical expertise to apply relevant technical processes to appropriate business needs. Additionally, candidate must have the ability to deliver quality work on time and translate planning into action by following applicable established procedures or methodologies. Must also have the ability to proactively monitor and control task status by collecting and analyzing task data to anticipate and address barriers.
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Delta Air Lines, Inc. (Delta) is an air carrier that provides scheduled air transportation for passengers and cargo worldwide. The Company…
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