Center for Life and Health Sciences – Utica Campus
Nursing and Allied Health Office- Utica Campus
Student Services Center – Rome Campus
Applicants must currently hold an Oneida County Civil Service College Services Associate title;
OR be eligible for appointment from the Oneida County Civil Service list for the same title;
OR meet the requirements for a provisional appointment pending successful completion of the College Services Associate competitive Oneida County Civil Service examination.
Future examination dates for this title are announced by the Oneida County Department of Personnel. A free email subscription service is available for those who wish to receive a notification when examination announcements are issued. For more information, please click here to visit: The New York State Department of Civil Service Website
All applicants must also complete an Oneida County Civil Service Application to be considered. Please mail your completed application to MVCC Human Resources, 1101 Sherman Drive, Utica, NY 13501-5394.
This application is available, along with Civil Service rules, study guides, and examination announcements, by clicking on the following link: Oneida County Department of Personnel Website
MINIMUM QUALIFICATIONS – Either:
Bachelor’s degree AND one (1) year of experience working in a complex business setting, providing face-to-face multi-level customer service*, including advising and guiding customers preferred; OR
Associate’s degree from an accredited institution AND three (3) years of experience working in a complex business setting, providing face-to-face multi-level customer service*, including advising and guiding customers; OR
High school diploma or possession of a high school equivalency diploma AND five (5) years of related experience working in a complex business setting, providing face-to-face multi-level customer service*, including advising and guiding customers;
*Note: Entry-level cashier and call center experience, or experience with limited transactions, are not acceptable qualifications for this position.
Duties
Duties include, but are not limited to, the following:
• Serves as front line representative to students and advises and guides students on the appropriate college processes and procedures.
• Maintains multiple departmental calendars, files, and records.
• Works independently and collaboratively on departmental projects.
• Other duties as assigned.
Ideal candidates will have:
• Working knowledge of office practices and procedures;
• Working knowledge of College policies and procedures, academic requirements, campus resources, student life, and support services;
• Skill in organizing, coordinating and prioritizing projects;
• Excellent oral and written communication skills;
• Excellent interpersonal/human relations skills;
• Ability to work with a diverse population;
• Ability to identify students’ needs for services in order to make appropriate referrals;
• Ability to operate a personal computer and to learn and use a variety of software packages; ability to maintain confidentiality.
Special Instructions to Applicants
All applicants must also complete an Oneida County Civil Service Application to be considered. Please mail your completed application to MVCC Human Resources, 1101 Sherman Drive, Utica, NY 13501-5394.
This application is available, along with Civil Service rules, study guides, and examination announcements, by clicking on the following link: Oneida County Department of Personnel Website
• Official academic transcripts are required at the time of hire.
MVCC is an affirmative action, equal opportunity employer. Women, minorities, veterans, and people with disabilities are encouraged to apply. MVCC offers award winning professional development and a nationally recognized employee enrichment program.
EmoticonEmoticon