Background/IRC Summary:
The International Rescue Committee helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. IRC teams provide health care, infrastructure, learning and economic support to people in 40 countries, with special programs designed for women and children. Every year, the IRC resettles thousands of refugees in 22 U.S. cities. Learn more at Rescue.org.
Job Overview/Summary:
The IT department supports the organization’s work by providing reliable and scalable applications and infrastructure of the IRC’s offices in the US and around the world. An integral component of this effort is ensuring users have the knowledge and training needed to utilize our business systems effectively.
The Training Specialist will work closely with the IT Training Manager and external vendors to support training development, delivery and rollout of the IRC’s new Data Measurement Platform (COMET). A key aspect of this role will include ongoing maintenance of training materials, and facilitation of COMET training sessions for international country programs and headquarters. Training mediums will include formal classroom delivery at IRC offices throughout the world, as well as remote web-cast delivery.
The Training Specialist will also work closely with the Global User Services team to support training initiatives on other internal business systems as needed, and as available.
Key Responsibilities:
- Work independently (and with subject matter experts) to learn COMET, develop training materials and conduct training on new system releases and enhancements.
- Support COMET ‘Train-the-Trainer’ refresher sessions to ensure successful onboarding for new hires, throughout country offices.
- Develop and oversee production of classroom set up, instructional materials and job aids.
- Administer post-training continued education sessions, including 1:1 and group sessions.
- Create and maintain self-directed eLearning tutorials on system applications and processes.
- Create and update training reference guides in light of product or process changes.
- Provide feedback to learners and to IT Training Manager throughout the training process.
- Conduct post-training analysis to determine training effectiveness.
- Maintain successful training delivery satisfaction statistics to drive program success.
- Travel to international IRC offices, as needed, to facilitate training sessions.
Job Requirements:
- Excellent communication and presentation skills.
- 3-5 years of combined progressive facilitation and instructional design experience.
- Extensive eLearning development experience using Adobe Captivate, and/or Camtasia.
- Advanced experience with Microsoft Office Excel, Word PowerPoint.
- A passion for adult education and teaching.
- Experience in training session facilitation of 10 or more people for global audiences.
- Ability to constantly learn and adapt to new technologies.
- Familiarity with Learning Management Systems.
- Ability to communicate and build effective working relationships across a diverse group of people and departments .
Preferred Additional Qualifications
- Experience with (or knowledge of) DHIS2 a plus, but not required.
- Experience with Office 365, and Content Management Systems.
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