Florida Medical Clinic, P.A.
Job Description
Job Title: Check In/Out
Department: IM MVL
Reports to: Office Supervisor
Position Level: 4
Job Summary: Manages all traffic at the front check in window.
Essential Functions of the Position:
- Prepares e-chart prior to visit
- Prints encounter form, demographic verification form (DVF), other necessary forms per patient
- Verifies eligibility of insurance
- Make sure hospital records are received for hospital follow up patients
- Assist traffic at front window
- Manages sign in sheets
- Schedules appointments
- Takes messages
- Assists with medication refill requests
- Handles customer requests or needs
- Assists vendors
- Monitors the lobby for cleanliness and patients in distress
- Completes patient check in processes
- Distributes and collects new patient forms
- Verifies eligibility of insurance
- Verifies HIPAA and Privacy signatures are obtained
- Confirms photo ID is scanned into Intergy
- Confirms insurance cards are scanned into Intergy and keyed correctly
- Obtains patient signature on DVF at each visit
- Updates patient demographics as needed, including insurance and preferred pharmacy
- Updates work flow event to “check in”
- Notifies MA or nurse when patient is ready
- Records “no show” appointments in the system
- Collects and processes monies due
- Collects outstanding co-payment amounts
- Collects outstanding patient balance dues
- Balances user at end of the day
- Secures deposit and imprest funds
- Addresses Intergy tasks in a timely manner
- Completes the end of day processes
- Prepares the “no show” letters for broken appointments
- Empties HIPAA container into the destruction bin
- Logs off Intergy and out of the computer before leaving
- Assists patients and providers at the conclusion of the patient’s visit
- Obtains patient signature for record releases and other forms as necessary
- Reviews Intergy tasks for each patient before they leave
- Schedules inside and outside appointments for testing and consults
- Schedules follow up appointments
- Enters recalls as needed
- Requests referral if needed for upcoming visits and/or testing
- Updates work flow event to “check out”
- Processes charges
- Pulls charges from pending status and reviews for accuracy
- Creates ailments if an appropriate ailments doesn’t already exist
- Ensures modifiers are in place as appropriate
- Attaches the appropriate insurances to each charge
- Reviews and posts all pending charges for the department
- Reviews unresolved encounters for the day
- Collects and processes monies due
- Collects outstanding co-payment amounts
- Collects outstanding patient balance dues
- Balances journal and locks it
- Creates a journal for next day
- Secures deposit and imprest funds
- Addresses Intergy tasks in a timely manner
- Enters referral information into the Practice Management System for referral tracking
- Prepares referrals and obtains authorizations for Managed Care patients per provider
- Obtains approval from the provider for requested authorizations
- Schedules appointments
- Coordinates visits, pre-operative testing and surgical clearance
- Notifies patients of the appointments
- Forwards clinical data to the treating provider and/or facility
- Notifies specialist office and patient of denied requests for authorization
- Uses approved web tools to obtain authorizations
- Enters referral authorization information into Practice Management System
- Coordinates admissions with providers and facilities
- Addresses and handles all tasks in a timely manner
- Handles and returns referral related calls
- Notifies patients of test results and instructions from provider
- Maintains updated network information
- Notifies providers and staff of changes in the referral process or insurance requirements
Additional Responsibilities:
- Maintains an organized and clean work area
- Participates in maintenance of front office supplies
- Performs other incidental and related duties as required and assigned
Physical and Mental Demands:
- Normal physical ability; able to sit for long periods
- Normal concentration and normal complexity of decision making
- High level verbal and written communication skills
- Above average ability to manage multiple tasks simultaneously
Occupational Exposure:
- Low risk exposure to bloodborne pathogens and chemical hazards
Job Qualifications:
- High school graduate or GED equivalent
- Strong customer service orientation
- Excellent telephone etiquette
- Strong team player
- Basic computer proficiency
- Bilingual (Spanish) preferred
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47 reviews
Florida Medical Clinic is a physician owned multi-specialty group practice, which was established in 1993 and has grown to over 300…
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