Job Description
This position is an individual contributor that receives detailed instruction and is responsible for completing work according to well-defined policies and procedures. This position is at an entry level and is responsible for applying general office or business skills and providing support to other staff. A successful candidate is able to deliver a positive customer interaction, is dependable, seeks to learn, and is coachable.
Responsibilities
- Positively respond to inbound phone calls regarding customer needs with Visa products
- Actively listen and probe to determine the nature of each call and determine the appropriate action(s) to complete the call
- Adhere to established procedures and guidelines while providing quality customer service in order to meet/exceed department standards
- Utilize all tools to properly support, action and document all related questions and needs
- Accurately update and maintain cardholder data in appropriate databases
- Multi-task across several computer programs to respond to customer inquiries
- Consistent adherence to Scheduling and Attendance policies
- Compliance to Key Control and other policies
- Demonstrate and model Visa behaviors
Qualifications
- Typically requires a minimum of 1-2 years’ experience in a customer service environment
- Must possess a clear speaking voice, strong verbal communication skills and a positive presence of self
- Ability to multi-task and make decisions based on the customer’s needs
- Comfortable handling difficult calls in a professional manner
- Requires efficiency, accuracy and attention to detail
- Basic skills in a Windows environment; however strong keyboard skills are required
- Able to navigate through the internet
- Open to a variety of shifts
- Knowledge of the payment business and VISA operation procedures after the training class
- Track Record of Customer Service focus.
Salary: $21.00 /hour
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