The Knowledge Exchange Specialist is an integral member of the Center for Pharmaceutical Management (CPM) Communications and Knowledge Exchange Unit and contributes to the development and implementation of CPM’s communications and knowledge management strategy and support to Center projects. S/he will assist in managing content and technology for online communications and layout/formatting for hardcopy printed material. S/he manages portions of CPM’s digital content creation and curation, and CPM’s presence on social media platforms including project web sites as requested. The Knowledge Exchange Specialist provides online platform support, information design services, desktop publishing, and production support for the work of CPM and its projects. Tasks include the production of publications, reports, multi-media tools, communications materials and training manuals. In addition, s/he will be responsible for event management and logistics in coordination with Program Associates and technical teams.
Specific Responsibilities:
Online platforms and Social Media: S/he will work with the communications team in providing technical support and publishing for social media to increase CPM’s visibility and advance its communications and learning priorities. Responsibilities include:
- Provide in-house systems support, training and user help for communications and collaboration platforms, such as Google Applications and MSH’s Intranet platform, to build capacity throughout the Center and field offices.
- Provide leadership and guidance on file management policies on shared drives and as part of anticipated Google Drive migrations.
- Work with the communications team to strengthen the use of social media including Twitter, Facebook, blog accounts and websites.
Communications: S/he will assist with digital asset management and content curation to assure platforms and repositories are kept up to date and accessible. Includes support to both formal systems such as library catalogs and ad hoc data and file management with Google Applications and the Microsoft suite.
Editorial: S/he is responsible for support to design and layout of select CPM and project communications materials to promote knowledge sharing about Center and project capabilities and results. Responsibilities include:
- Applying advanced functions of MS Office, Adobe Creative Suite, and supporting software to design, structure and format reporting and communications products including templates, reports, power points, brochures and newsletters.
- Coordinating with the CPM Communications Manager to create and maintain communications content across platforms.
- Work with the editorial group to create and maintain information graphics and reference documents including technical illustrations, guidelines, glossaries and style manuals.
Qualifications:
- Bachelor’s degree and 3 to 5 years professional work experience in knowledge management, information management, collaboration platforms and social media, communications operations, editorial services and publications, or similar fields.
- Strong working knowledge of social media, Web 2.0 and proven ability in WordPress and Microsoft Office Suite applications including Word, Excel, and PowerPoint.
- Experience with desktop publishing applications including Adobe Creative Suite highly desirable. Photography skills strongly preferred.
- Demonstrated writing and editing skills.
- Understanding of core knowledge management principles on adopting, adapting, and applying knowledge to work more effectively.
- Experience with international development and the health sector highly desirable.
- Demonstrated ability to develop and maintain strong, effective professional relationships, to work well independently and as part of a team.
- Strong multi-tasking, organization, and time management skills. Must be able to take initiative and problem solve.
Management Sciences for Health is an equal opportunity employer offering employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship, physical or mental handicap, or status as a disabled or Vietnam Era veteran of the U.S. Armed Forces.
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