We have a challenging and varied role for an organised individual, who is looking to join a well established and growing UK company. Our client is one of the countries leaders in their sector and they are continuing to grow, even through the recession years. They want to continue to develop and grow the business and because of this they are looking for another team member to help with the ever growing work load.
The role will be to support and control operations of the out of hours logistics of the business. You will need to provide exceptional customer service at all times as my client prides itself on their customer service record. You will have to provide effective management of Service Level Agreements and Standard Operations Procedures whilst dealing with the day to day demands of the role.
You must be used to working late nights and early mornings and also be able to work two weekends out of four.
REQUIREMENTS:
• The ability and desire to work late nights and early mornings and previous experience of working these sort of hours
• The ability to provide exceptional customer service at all times
• Proven experience of working in a pressurised environment and handling multiple task at once
• Experience of working in a multi faceted contact centre environment
• Responsible and mature approach to work and problem solving skills
KEY TASKS:
• Ensure that all data is taken and recorded accurately
• All bookings are managed within agreed service levels
• Proactively monitor jobs and keep the customer informed
• Keep your manager/ supervisor informed of any issues or problems
• Ensure accurate hand-over takes place
• Provide daily and weekly activity, commercial and service level reports
• Ensure client and sub-contractor queries are dealt with promptly, courteously, effectively and ensure a satisfactory outcome
• Maintain safe working practice in both office and warehouse areas and ensure they are clean, tidy and well maintained
• Adherence to all aspects of Quality systems ISO 9001:2000 and Environmental system ISO 14001:2004
You should ideally have previous experience of working in a contact centre environment be able to show examples of providing exceptional customer service in previous positions. Your telephone communication skills must be very strong and you must be able to deal with many different issues at one time. My client only wants candidates who are looking to develop a career within the business and hopefully progress and develop over time.
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