Provider Customer Service Representative – Moline, IL more… ▼
| Location: | East Moline (E Moline), IL |
| Company: | UnitedHealth Group |
| First posted: | February 22, 2015 |
Now accepting applications for future positions!
Delivering the best customer experience starts with you.
You’re looking for a place where you will be empowered to be your best. When you join UnitedHealthcare’s Provider Services Group, you’ll be part of a team committed to reshaping the way health care works for millions. You’ll join us on a mission to not only deliver the best customer service in the health care industry, but the best customer service. Period. You won’t just provide customer service; you’ll change health care for the better starting with every health care provider you talk to. Your commitment to supporting them will directly translate into better care for their patients. And you’ll be well supported with the latest tools and advanced training classes to set you up for success. Don’t wait to join us! There’s never been a better time than now to start doing
your life’s best work.SM
As a Provider Customer Service Representative, you’ll be empowered to resolve provider issues and respond to inquiries with efficiency, urgency and compassion. This is an opportunity for you to identify and exceed our customer expectations by committing to and building strong relationships. You’ll do this every day by quickly responding to calls from health care providers to help answer questions and resolve issues regarding health care claims and payments. At the end, you’ll know you performed with integrity and delivered the best customer service experience making your customers feel better because they talked to you. Don’t wait to apply – we have training classes starting soon that are designed to set you and your team up for success!
Primary Responsibilities:
- Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)
- Focus on resolving issues on the first call, navigate through the appropriate computer system(s) to identify the current status of the issue and provide appropriate response to caller
- Deliver all information and questions in a positive, conversational and compassionate manner to facilitate developing a relationship with the provider, while providing the best customer service experience possible
- Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
- Meet the performance goals established for the position in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendance
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