Technology Service Center Supervisor (1727_220030) more… ▼
| Location: | Minneapolis, MN |
| Company: | Fairview Health Services |
| First posted: | February 19, 2015 |
Technology Service Center Supervisor
Join our team in providing and supporting exceptional care.
Fairview Health Services is an award-winning nonprofit health care system with more than 21,000 employees and 2,300 aligned physicians. Based in Minneapolis, we provide exceptional, coordinated health care—from preventing illness and injury to caring for the most complex medical conditions. Passionate, innovative, talented employees are essential to our future as we seek to improve the health of the communities we serve. The Technology Service Center Supervisor is responsible for daily operations of Service Center processes and procedures. This includes: managing, planning and prioritizing the support personnel within the Service Center to ensure end users are receiving superior client and IT service. Additional responsibilities include leading and managing the Service Center operation that is governed by ITIL and ITSM processes and procedures. The Technology Service Center Supervisor develops implements and enforces these processes and procedures to ensure consistent service and improved stability of the environment. This position provides management and direction to Service Center Technical Analysts.
The Technology Service Center Supervisor has experience with the management of people, finances, customer service, and daily operations for the Technology Service Center. The person in this role must possess strong foundational training and experience in ITIL or equivalent service delivery methodologies. Prior services and support experience with a multi-disciplinary health care delivery system a plus. Strong customer service skills and a desire to build a world class IT Service Center for Fairview. This role must demonstrate the ability to problem solve, provide leadership, and manage complex situations during IT service interruptions. The Technology Service Center Supervisor will be responsible for organizing, assembling staff, and leading areas of customer facing command centers as they become necessary.
Qualifications
Education:
Minimum Education
Bachelor’s degree or 4 years of directly applicable work experience or any combination of post-secondary and directly applicable experience totaling 4 years.
Preferred Education
MBA
Experience:
Minimum Experience
5 years directly applicable experience relevant to technology or service discipline
Preferred Experience
2 years direct supervisory or leadership experience in a fast growing Service Center environment
Are you ready to transform healthcare with us?
For more than 100 years, Fairview has been meeting community needs and achieving breakthrough medical advances in care. We are committed to delivering great value for our patients—higher quality, better experience and lower cost. Fairview has seven hospitals and medical centers and more than 90 primary and specialty care clinics throughout the state.
In partnership with the University of Minnesota, Fairview is an academic health system committed to nation-leading research and educating tomorrow’s physicians and health care professionals. We serve patients from across the state of Minnesota, the upper Midwest and beyond.
True to our values of dignity, integrity, service and compassion, our employees provide exceptional care to each patient, every day. Consider being part of our team today.
EEO/AA Employer/Vet/Disabled
All qualified applicants will receive consideration without regard to any lawfully protected status.
About Fairview
For more than 100 years, Fairview has been improving the health of the communities we serve. We have grown into one of Minnesota’s largest nonprofit organizations. Today, we are more than 20,000 employees providing exceptional care and leading health care innovations that will sustain us into the future.
We partner with one of the nation’s top research and teaching facilities – the University of Minnesota and its Academic Health Center. Our partnership is a national model that enables us to provide breakthrough medicine to our patients.
Our caregivers and leaders are re-envisioning patient care during a time of transformational change in health care. From ground-breaking care models in our primary care facilities to unique collaborative relationships with payers and employers and implementation of new technologies, we’re committed to improving the overall value of our clinical quality and experience for our patients as we reduce the cost of care.
We are hospitals, clinics, home care, hospice, rehabilitation, pharmacy services and much more. To the communities we serve, we are known as a healthcare leader, community partner and trusted advocate. As an employer, we nurture the teamwork, passion and excellence needed to deliver our promise of exceptional care to our patients.
We offer competitive compensation and comprehensive benefits to fit your life.
See current job openings and apply online at:
fairview.org/careers
EEO/AA Employer
acdc:1727_220030
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