POOL APPLICATION
Become part of a team making a difference in the lives of our customers every day!
Colorado Springs Utilities is a service provider of electricity, natural gas, water, and waste water. We have been a community partner for more than 100 years and have been recently been named one of the Top 10 nationwide utilities for overall customer satisfaction by J.D. Power and Associates. We are looking for top candidates who fit our customer-centered approach to doing business to fill several positions in our in-bound Customer Service Center.
As a Customer Account Service Representative , you will have one of the most important roles in our organization. You will be the first point of contact for customers in the community by evaluating and analyzing customer account data, establishing utility service accounts, and providing a diverse customer base with assistance on a variety of problems, questions, and issues.
Why should you apply? If you are a forward thinking, customer focused professional who thrives on challenges in an ever changing fast-paced environment then this may be the perfect opportunity for you! Check out this video t o learn more about our Customer Service Center.
What does it take to be successful? The successful candidates will demonstrate, through a rigorous selection process, a combination of strong multi-tasking abilities, ability to navigate through several software programs at once, strong customer service orientation, superior interpersonal skills, a high level of learning agility to be able to successfully complete our rigorous training program and an aspiration to work in a high-functioning, high-volume call center environment.
What is a pool application? The purpose of this posting is to establish a pool of qualified candidates for future Customer Account Service Representative vacancies. If you are interested in this type of position, you must apply to this job posting and complete all required steps of the selection process.
How do I become a qualified candidate? After completing this application, you will be invited to complete a series of pre-employment tests. The results of these t ests will be used for multiple job openings in the Service Center. Your scores on these tests will determine your eligibility for future vacancies as a qualified candidate. Qualified c andidates are those who have completed and passed all required tests. Only qualified candidates will be invited to apply for actual vacancies . Test scores will remain on file for a minimum period of one (1 ) year. Colorado Springs Utilities reserves the right to request completion of additional tests at any time to remain in the pool of qualified candidates.
When will I be notified of an actual vacancy? Once a vacancy becomes available, qualified candidates will be notified by email and asked to submit an application to the vacancy. As vacancies may become available at any time, it is your responsibility to keep your contact information updated in our system if you wish to be informed as each becomes available. Your pool application will remain on file for a minimum period of one (1) year.
EOE Minorities/Females/Protected Veterans/Disabled
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