Recyclebank is a data driven behavior change platform focused on eliminating waste. We are on a mission to motivate individuals and communities to realize a world in which nothing is wasted — changing how people view their role in creating a more sustainable future. Through partnerships with communities, waste haulers, locally-based businesses and national brands, Recyclebank incentivizes green actions, like recycling, with reward points that can be redeemed for discounts and deals from more than 4,000 reward partners. By educating and empowering our more than four million members online and offline, we aim to help communities increase recycling rates and encourage Recyclebank members to take other everyday green actions like curbing energy and water consumption and making smarter purchasing and transportation choices.
Recyclebank has been recognized by Fast Company as one of the world’s 50 most innovative companies and named the #1 Venture-backed Clean-tech Company by the Wall Street Journal.
The Part Time Customer Care representative will be an integral contributor to assisting customers by providing product and service information; and the resolution of product and service issues.
Customer Service Representative Responsibilities:
*Attracts potential customers by answering product and service questions; suggesting information about other products and services. (e.g, rewards, Onetwine)
*Creates customer accounts by recording account information.
*Maintains customer records by updating account information.
*Resolves product, reward or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
*Answers member emails in a timely and efficient fashion.
*Contributes to team effort by accomplishing related results as needed.
Desired Skills and Experience
*High School Diploma or higher
*1+ year or more Customer Service related experience
*Microsoft Office Suite
*Quality Focus
*Problem Solving
*Market Knowledge
*Documentation Skills
*Ability to work concurrently on multiple assignments
*Ability to meet assigned deadlines
*Ability to work cooperatively and collaboratively with all levels of employees, management
Reports directly to Customer Care Manager
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