GENERAL SUMMARY :
We are looking for compassionate, patient-focused team members with exceptional customer service and communication skills to deliver outstanding patient service.
The primary function of the Scheduler is to assure patient satisfaction with our scheduling process while filling the practice schedule to capacity.
Essential Duties and Responsibilities
- Provide excellent customer service to all all patients and caregivers.
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See that the doctor and hygiene appointment hours are completely filled according to daily goals, in accordance with the appointment guidelines. Use appropriate reports in computer for unscheduled treatment.
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See that the phone is answered before the third ring at all times. Collect and respond to messages left on the answering machine. Make sure appropriate message is on machine, example: lunch, staff meeting, holiday etc.
- Maintain patient records with strong attention to detail and adherence to HIPAA Privacy Practices.
- Serve as a liaison between the Doctors, other medical professionals and patients, as appropriate.
Knowledge, Skills & Abilities:
- Superior time management and prioritization skills
- Excellent communication skills; oral and written
- Team oriented
- Maintain a high degree of confidentiality
- Intermediate computer skills with the ability to learn new software programs
Required Education, Experience, Certification, Licenses:
- Must be 18+ years of age. High school diploma / GED required.
- 2 years of prior experience with Eaglesoft, customer service and data entry, required.
- While remote, the ability to work PST hours is required.
Job Type: Full-time
Required experience:
Required education:
- High school or equivalent
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