Customer Service Representative (CSR - Inbound Call Center) - DAY SHIFT - Morris-Jenkins - Charlotte, NC





Are you an empathetic & optimistic customer service representative that treats every customer like a VIP?
  • Is “Enthusiasm” your middle name?

  • Would you enjoy working for a company with strong moral values that actually follows them? (honesty, integrity, fairness, and respect, and we always strive to make it easy for our customers to do business with us)

  • Hourly rate $15.00/hr + commission + OT often available, average total $33,000 to $40,000 per year; Sound appealing?

  • Day Shift – 4 days/week, 10 hour shifts (rotational days off and time of shifts) with staggered start times ranging from 6:00am to 10:30am (30 min. lunch), including some weekends.


    Join us at Morris-Jenkins. Our company culture is unmatched (we know how to have fun!). See for yourself by viewing the Morris-Jenkins YouTube Channel . Help us help our customers feel comfortable in their own homes!


    Morris-Jenkins is the market leader for residential HVAC service in Charlotte, NC. We are proud of our past and even more excited about our future. Morris-Jenkins Co. continues a 57 year trend of growth and stability.


    JOB DESCRIPTION:


    Primarily responsible for providing excellent customer service by utilizing knowledge of our company s products and programs. Customer Service Representatives are responsible for resolving a variety of customer inquiries such as booking service appointments, scheduling maintenances, updating financial information, also resolving customer concerns by determining the problem and ensuring resolution.


    JOB RESPONSIBILITIES:


    • Provide customer satisfaction through effective & timely one-call resolution for a variety of customer inquiries, building customer loyalty

    • Execute various sales initiatives & educate customers on value/benefit, increasing revenue

    • Utilize resource documentation for reference and the provided automated & training tools to deliver exceptional customer service

    • Meet department productivity and quality standards

    • Demonstrate positive & cooperative behavior with customers and coworkers

    • Must partner with Dispatch, (Priority Advantage) Maintenance Agreements Department, Technicians and Installers to provide customers with service, as outlined in department policies and procedures, while meeting or exceeding customers expectations

    • Must address customer issues and ensure effective, long-term problem resolution

    • Provide timely & accurate information to incoming customer orders, order status, and product knowledge requests

    • Respond to customer inquiries via telephone, e-mail and/or chat

    • Process customer orders/changes according to established policies and procedures using tracking software

    • Provide timely feedback to company regarding service failures or customer concerns

    • Must be clocked in and ready to start receiving calls, as scheduled

    • Complete training requirements to stay updated on existing/new systems & products, to develop skills, and to maintain alignment with company values and organizational requirements

    • All other duties and responsibilities, as assigned by supervisor/manager

    MINIMUM JOB REQUIREMENTS:

    • 1 year of experience in customer service

    • Excellent interpersonal & communication skills

    • Exceptional time management skills with the ability to organize and manage multiple tasks at once

    • Demonstrated competency in Windows-based PC environment, keyboarding proficiency, internet savvy, and use of automated systems

    • Alignment & commitment to company values (honesty, integrity, fairness, and respect)

    • Ability to work evenings, weekends, or varied shifts, as assigned, with reliable transportation and predictable, consistent attendance

    PREFERRED JOB REQUIREMENTS:

    • 1 year of experience in a call center environment

    • Prior sales experience

    • 3+ years of experience in customer service

    Morris-Jenkins is proud to offer:

    • Competitive pay ($15.00/hr + uncapped commission + OT available)

    • Generous PTO (Paid Time Off) awarded

    • 7 paid holidays annually – may be required to work and will receive additional compensation

    • Medical, dental, vision, life, long & short term disability insurance

    • 401k Retirement plan








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    We have been providing residential heating and air conditioning service to the Charlotte area since 1958. Our expert technicians,…





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