Demonstrate strong understanding of industry trends and how they impact the customer
Demonstrate a high level of courtesy and efficiency with customers, continuously exceeding expectations with servicing skills
Apply product and procedural knowledge to solve customer problems appropriately and efficiently
Process a variety of routine and complex transactions for branch customers, including deposits, withdrawals, and loan payment processing
Identify and act upon opportunities to refer customers to specialists in other lines of business
Demonstrate a thorough knowledge of PNC capabilities, educating customers whenever possible on alternate delivery methods and channels.
Support PNCs strong risk management culture through awareness, knowledge and sound decision making
Ensure operational and financial safety and soundness. Awareness of the environment, the situation and the customer; leverage Lobby Management as a tool for managing risk
Knowledge of policies and procedures, and the demonstration of the ability to apply this knowledge to real situations and customer interactions-escalate when appropriate. Active, engaged participation in daily quick starts and debriefs
Ideal candidate will have:
Thorough understanding of systems and processes
Strict adherence to established policies and procedures
Using sound judgment when making sound decisions
Must be able to work flexible hours that will vary depending on location
Able to work weekends and evenings
Must be able to stand or sit for long periods of time
Excellent interpersonal and communication skills (both written & verbal)
Strong computer skills (Windows-based applications)
Experience being evaluated/surveyed by customers is preferred
Twelve to 24 months in financial services, sales or retail industry is preferred, as is the ability to cross-sell products and services
As an industry leader, we are committed to investing in resources that set us apart from our competition. For you, this means working for a company that provides excellent technology, call desk support and training tools. You will enjoy the prestige and security offered by a large company—with the manageability of a community bank atmosphere. Most of all, you will work with a company that values and recognizes how diversity and inclusion contribute to our success.
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations
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