JOB STATEMENT: Primary responsibilities are to perform a variety of clerical duties and assists in handling inquiries for the Department.
Reports Directly to: C&I Supervisor
DUTIES
Essential Duties:
1.Handles routine customer inquiries in person and by telephone in a courteous manner to maintain and promote customer goodwill, while promoting a positive image of Huntsville Utilities.
2.Reviews monthly, commercial accounts that are subject to deposit review based on the Adequate Security Deposit Program and effectively communicates this information to customers as needed.
3.Sorts and distributes incoming mail.
4.Quotes security deposits for existing structures as outlined in our Commercial Deposit Policy.
5.Tracks stock levels of all supplies and printed forms used in the Section and reorders as needed.
6.Performs a variety of clerical duties and prepare correspondence for the Section as needed.
7.Maintains complete and accurate files for all Commercial & Industrial accounts established.
8.Prepares all monthly reports for the Commercial & Industrial Section.
9.Processes faxed requests for temporary service received from builders.
10.Keeps informed and updated on all matters pertaining to current operating procedures.
11.Cross-trains in various job functions to assist in accomplishing the workload of the Department.
12.Performs additional duties as assigned.
QUALIFICATIONS
Job Requirements:
Education/Training/Certifications: High School Graduate or equivalent.
Experience/Skills: Previous Clerical experience desired. Proficient use of Microsoft Word and Excel.
Equipment: Personal Computer, Typewriter, Calculator, Copier, Fax Machine.
Physical Demands/Environmental Conditions: Primarily sedentary work in office environment.
Other: Pleasant and outgoing personality; ability to work well with others, excellent communication skills and basic accounting knowledge.
This job description is only intended to reflect the general nature and duties of the position and may not include all functions. Since jobs tend to change over time, duties may be added or deleted as necessary without a formal update of the job description.
An Equal Opportunity Employer (EOE) Essential Duties:
1.Handles routine customer inquiries in person and by telephone in a courteous manner to maintain and promote customer goodwill, while promoting a positive image of Huntsville Utilities.
2.Reviews monthly, commercial accounts that are subject to deposit review based on the Adequate Security Deposit Program and effectively communicates this information to customers as needed.
3.Sorts and distributes incoming mail.
4.Quotes security deposits for existing structures as outlined in our Commercial Deposit Policy.
5.Tracks stock levels of all supplies and printed forms used in the Section and reorders as needed.
6.Performs a variety of clerical duties and prepare correspondence for the Section as needed.
7.Maintains complete and accurate files for all Commercial & Industrial accounts established.
8.Prepares all monthly reports for the Commercial & Industrial Section.
9.Processes faxed requests for temporary service received from builders.
10.Keeps informed and updated on all matters pertaining to current operating procedures.
11.Cross-trains in various job functions to assist in accomplishing the workload of the Department.
12.Performs additional duties as assigned.
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