The Department of Human Services (DHS) mission is the safety, health and independence for all Oregonians. We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We serve seniors and people with disabilities. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees. DHS is guided by our core values of Integrity, Innovation, Respect, Service Equity, Responsibility, Stewardship and Professionalism.
DHS employs over 7,500 people, in more than 100 locations around the state, and delivers services through and in coordination with many community partners.
The Oregon Department of Human Services branch office, within Self Sufficiency is seeking to fill ONE Principal Executive Manager B position. This position is permanent full time, and located in Tillamook (4670 East 3rd Street). This position is management and not represented by a union.
The State of Oregon is engaged in a review of management classification and compensation. This position is included and changes to its assigned classification and salary range may occur. For additional information about this work please visit our project web site at www.oregon.gov/COO/ELT/Pages/projects/emsrp.aspx
This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.
Duties & Responsibilities
The primary purpose of this position is to provide leadership and perform administrative functions to carry out objectives and goals of the department and to implement the department vision using local community resources, department staff and programs. The position works in partnership with the community to develop and crate services to meet the needs of families and individuals unique to the community.
The position also manages and directs branch cross-functional teams, local programs and community collaboration efforts, by assigning work procedures consistent with the department policy, recommending revisions to department policy and procedures, establishing work schedules and monitoring work performed by subordinates in order to meet agreed upon goals, objectives and target dates.
In collaboration with management partners, both public and private, this position also helps to design, implement, evaluate and modify programs and services legislated by federal, state and local governments.
Personnel Management:
- Supervise Case Managers, Human Services Specialists 3’s and 1’s.
- Assist SDA 1 Program Manager in establishing and implementing personnel practices consistent with personnel rules and regulations.
- Develop job descriptions and participate in hiring of department and community agency staff at various levels.
- Evaluate performance of staff and develop work plans when needed.
- Research/investigate personnel complaints and grievances, and apply disciplinary actions, as appropriate; monitor and follow up on performance standards as established for branch staff.
- Promote opportunities for staff development and advancement when available.
- Assist in effective communication within and between Central Office staff, partners, community and SEIU representatives and staff.
- Consult with Human Resource Generalist and/or Program Manager on personnel matters as appropriate.
Program Management:
- Evaluate and review performance in the area of program delivery and desired outcomes of services to clients to include the day-to-day administration of DHS programs and development of new services as identified.
- Recommend revisions to agency policy, programs and procedures by evaluating their impact on program, agency or service delivery through development of monitoring tools, input from clients, staff and community partners as well as through observations, analysis of program data and program reviews.
- Participate in the management of local programs through: the development, operation and monitoring of local service plans and progress toward desired outcomes; identification of new service needs, potential providers and funding contractual or other linkages to provide services; resolution of contractor, partner and branch/SDA issues and concerns; the development of contracts and interagency agreements with a wide variety of local and statewide partners.
- Monitor and analyze local office effectiveness in program policy implementation and application. Analyze, evaluate and monitor operational effectiveness through reports gathered by on-site reviews, monitoring and quality control reviews participate in development and oversight of corrective action plans.
- Provide direction to local office staff to achieve and maintain performance measures established by the department or SDA: 93% Accuracy Rate in Food Stamps, 100% mandatory participation rate for JOBS clients, 35% Work Attachment participation rate for JOBS clients, 100% Teen participation rate, 25% Intervention and Stabilization Track participation rate, branch placement targets.
- In collaboration with community partners, develop long-term and short-term planning goals, performance measures and operational objectives for program operations and personnel.
- Facilitate communications of program issues between department staff, community partners, SDA 1 and Central Office.
Resource Management:
- Monitor and approve branch expenditures to assure spending is within budget and appropriate to the program intent. Project future financial needs of clients based on analysis of prior spending patterns, operational needs and anticipated program changes. Work collaboratively with SDA and Central Office to address identified needs when appropriate.
- Determine most effective methods to maximize funding for program and client impact and decide when local services can be expanded through transfer of surplus funds to contractors.
- Oversee procurement, utilization and control of space, supplies, vehicles and equipment for the branch and in some cases, for co-located and/or out-stationed sites. Maintain a safe and hazard free work environment and assure adequate preparation for emergencies and natural disasters.
- Assure that branch staff assigned to administering and/or reviewing: the proper use of negotiable documents and petty cash; attendance and payroll records; service contracts; facilities and safety issues adhere to established policies and procedures.
- Assess program needs in relation to allocations and progress to outcomes. Use allocations to enhance program performance. Develop and maintain effective partnerships within the community to leverage resources, assure best use of program dollars and avoid unnecessary program duplication.
Staff Development:
- Establish and maintain a sense of purpose by setting clear expectations for staff, holding staff accountable for accomplishment of expectations and desired outcomes. Utilize feedback, monitoring of performance, team building, training and development opportunities to assure performance expectations are met.
- Create and maintain an atmosphere that fosters high-performance teamwork, by modeling and setting expectations for effective communication and interpersonal practices.
- Establish hiring and promotional practices that are consistent with Affirmative Action. Assure a diverse workforce that will provide flexibility in meeting future program and staffing needs.
- Assure continuous development of workforce to meet changing needs. Provide opportunity for continuous learning. Assume a leadership role in adapting effectively to ongoing changes as programs and services change.
- Assure continuous collaboration with community partners to identify opportunities for both DHS and partner staff to offer services in multiple locations to further strengthen cross program knowledge, non-duplication of services and wraparound service delivery.
Leadership:
- Encourage and model risk-taking and innovation as an integral part of learning and moving through organizational change. Use effective communication, negotiation, and interpersonal skills to motivate community partners, empower staff and build effective teams and partnerships within the department and community.
- Assume leadership within the community in negotiating and advocating for services to families served by the department. Collaborate with various community partners with diverse interests to develop common goals. Lead and participate in the development and enhancement of programs and services in the community.
- Anticipate future agency needs and direction, and articulate that vision with staff and the community. Provide an environment where effective change can occur, facilitate changes in services, programs, community partnerships and use of department resources.
WORKING CONDITIONS
Work in an integrated office environment where diverse programs, partners and staff create the work team. Phone and/or face to face contact with clients including angry, upset or hostile clients. Irregular work hours with some weekend work expected.
Qualifications, Required & Requested Skills
Your application materials, including your answers to the ‘Supplemental Questions’ will be reviewed to determine if you meet the minimum qualifications and how you meet the requested skills for the position to which you have applied. Your answers to the supplemental questions must be reflected in your application.
MINIMUM QUALIFICATIONS
Five years experience in lead work/supervision, staff-technical or professional-level work related to a human service program.
This experience must have included participation in the management of a human services related program, section, or unit including one or more of the following areas:
a) Development of program rules and policies,
b) Development of long-and-short range goals and plans,
c) Program evaluation or
d) Budget preparation/management.
A Bachelor’s degree or courses in a field related to management such as Business or Public Administration; or a field related to a human service program may be substituted for up to three years of the human service experience.
REQUESTED SKILLS
- Experience working with Self Sufficiency Programs.
- Experience working in a team environment where strong leadership skills were required.
- Experience supervising staff including interviewing job applicants, selecting and/or recommended hiring; monitoring and evaluating job performance, approving/denying salary increases; recommending disciplinary action; planning, assigning and reviewing work; and responding to employee grievances.
- Experience reviewing and evaluating ongoing program delivery services to clients and ensuring that branch procedures, program policies, and security procedures are current, functional, and applied according to established policies and procedures.
- Experience managing staff allocations.
- Excellent verbal and communication skills.
Only the candidates whose experience most closely match the qualifications and requested skills of this position will be invited to an interview
Additional Information
To improve communication with all applicants the State of Oregon now requires a valid e-mail address be provided on all applications.
For technical issues with the application system please send your email requests to: support@governmentjobs.com
For more information on veterans’ preference points, visit:
http://www.oregon.gov/jobs/Pages/Vet-resources.aspx
If you need assistance to participate in the application process, please email:
jennifer.m.moisa@state.or.us
TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900 and ask the Telecommunications Assistant to connect you to 503-945-5698 (8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday).
If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
PLEASE CONSIDER JOINING US!
The Oregon Department of Human Services is committed to affirmative action, equal employment opportunity and workplace diversity.
A career with Oregon state government offers MANY benefits
The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.
Core Benefits
- Comprehensive medical (with vision) and dental plans and $5,000 in employee basic life insurance
- Employer typically contributes 95% of premium for coverage of employees and dependents
Optional Insurance Benefits
Group-based premiums for
· Term life (employee, spouse or domestic partner, and dependents)
- Long-term and short-term disability
- Accidental Death and Dismemberment
- Long-term care (self and eligible family members)
Flexible Spending Accounts
- Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits
- Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)
- Six percent employer paid contribution into a defined contribution program
- Employer contribution into a defined benefit program
- Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options
Paid Leaves & Other Benefits
- Sick leave earned at the rate of 8 hours per month with no maximum accumulation
- Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments
- 24 hours personal leave earned each fiscal year
- Ten paid holidays a year
- Innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources
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