2502157
Grow Your Career with GE Appliances!
We are looking for Customer Service professionals to join GE Appliances. Our Core Team professionals provide world class customer experiences for our Area Sales Managers (Outside Sales Representatives) and our customers by taking incoming calls, processing orders and completing the order/delivery process. This is a part-time work at home opportunity (19 hours per week). This position does not qualify for benefits.
Essential Responsibilities
Customer Service Representatives will:
Process retail and contract customer orders for GE Appliances; support Specialty Teams as needed.
Work with ASM’s (Field Sales Reps), Customers, Logistics and SDS’s to ensure smooth deliveries to all accounts.
Research, troubleshoot and/or analyze customer issues and bring to resolution.
Handle incoming team calls, review website data, manage emails and release diverted orders for the teams.
Provide customer information on product availability, delivery, billing and finance processes.
Provide customer education on product features and specifications.
Qualifications/Requirements
Qualified Candidates will:
Have a GED or High school diploma required; College and/or professional training a plus.
Be able to work 19 hours per week, Monday-Friday. Hours that Part-Time Representatives are needed include peak staffing (10:00am-2:00pm) and late afternoon (4:00pm-8:00pm).
Live in the Louisville, KY metro area and be able to attend training and periodic meetings at our Forum Office Location.
Supply their own high Speed Internet connection and a phone (land) line.
Have prior experience in Customer Service roles (preferably phone based) strongly preferred.
Possess excellent interpersonal and oral communication skills and strong organizational and time management skills.
Show strong keyboard and PC skills including proficiency with Microsoft Office suite.
Have strong order entry skills and be able to take full ownership for account responsibilities and confidently support the order process.
Must be team-oriented, have a strong work ethic and work with a positive attitude.
Additional Eligibility Qualifications
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
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