Project Duration
- Contract, 12 Months
- High performing candidates will be extended beyond the initial contract, and may have the opportunity to convert to a full-time employee
Primary Responsibilities
- Handle inbound calls to the call center, related to 911/emergency, collections, service orders, billing, start/stop/move orders, etc.
- Strive to handle all inbound calls in a “one call resolution” fashion
- Complete calls in a timely fashion, while ensuring the customer does not feel rushed
Required Skills
- Inbound call center experience
- Experience with MS Office
- Comfortable with web applications
- Comfortable making financial calculations
- Ability to work in a fast-paced environment
- Articulate, ability to hold a professional conversation
- Extremely punctual individual
- A history of longevity in previous roles
Preferred Skills
- Bilingual candidates (English/Spanish)
- Hiring team is willing to overlook inbound call center experience for this type of candidate. That said, the candidate should possess longevity in previous roles
Timeline
- Candidates must be available to interview on Thursday 5/27/16
- Target Start Date: 6/13/16
nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.
Job Type: Contract
Salary: $15.00 /hour
Required experience:
- Call Center experience within the last 12 months: 2 years
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