Visitor Center Assistant - Town of Culpeper - Culpeper, VA





Performs intermediate skilled human support work supporting the operation of the Town and County visitors center, providing front desk coverage as needed and related work as required. Work is performed under the supervision of the Tourism Director. Leadership is provided to visitor center volunteers.

Essential Functions/Responsibilities:


Providing support to the operation of the visitor’s center; receiving and processing incoming calls and visitors.
Greet visitors to the visitor center and provides informed suggestions for the visitor’s stay.
Provides front desk coverage on weekdays, weekends, and some holidays, when volunteers are unavailable.
Count incoming visitors, provide information in a timely manner, and maintain visitor count files for year-to-year comparison.
Performs related tasks as required.


Qualifications:


Any combination of education and experience equivalent to graduation from high school and moderate experience in customer service.

Maintains thorough knowledge of the location of tourist attractions in the Town and County; thorough knowledge of the layout of the Town and County; ability to direct people to events and attractions; ability to greet people and to establish and maintain effective working relationships with other employees and the general public. Maintains thorough and accurate knowledge of Tourism website information.


Additional Information:


This work requires the regular exertion of up to 10 pounds of force; worker is frequently sitting and speaking or hearing and occasionally requires walking and using hands to finger, handle or feel; work has no special vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing written or computer data, operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office with typewriters and/or computer printers, light traffic).







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