Knowledge Management Lead, Arlington, VA
Company Profile:
MSI is a Washington, DC metro area international development firm with a 35-year history of delivering development results across the world. We operate in some of the most challenging political and economic climates in the world, including Pakistan, Afghanistan, South Sudan and Iraq. MSI currently employs 800 development experts in the fields of public sector management, monitoring and evaluation, governance and anti-corruption. For more information on MSI, please visit our website at www.msiworldwide.com. MSI has recently become a Tetra Tech Company.
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Position Summary:**
MSI is recruiting for a full time Knowledge Management Lead. The Knowledge Management Lead will lead MSI’s efforts to roll out and institutionalize a companywide knowledge management approach, including the deployment of a knowledge management portal (KMP) which will increase MSI staff’s global access to resources. The Knowledge Management Lead will work with a wide variety of stakeholders to facilitate the adoption of new behaviors that will allow increased knowledge exchange across the organization. The successful candidate will be a dynamic leader, dedicated to problem solving and customer service.
This position reports to the Head of Knowledge Management & Information Systems, and works in collaboration with a group of subject matter experts and an in-house systems development team.
Responsibilities:
- Provide strategic leadership to foster and institutionalize knowledge management across the organization.
- Coordinate across the organization to ensure that MSI’s knowledge management approach and system meet the needs of a wide variety of stakeholders both in the home office and in the field.
- Develop and implement a work plan for the rollout of the KMP, including policies and procedures, staff training, a communication plan, and initial gathering of resources.
- Build staff capacity to be able to integrate knowledge management principles into their daily functions.
- Manage the day-to-day workflow for the KMP, including responding to inquiries, supporting users, and prioritizing system improvements.
- Provide quality control over the resources in the KMP to ensure appropriateness and consistent use of metadata.
- Work with staff at the home office and in the field to identify and collect past, present, and future resources.
- Coordinate efforts to identify and curate a “best of” collection of exemplary resources.
- Increase staff engagement with knowledge management through development of KMP website content, newsletters, events, or other creative methods.
- Stay up to date on current methodologies, techniques, and standards within the knowledge management industry.
Qualifications:
- Eight years or more of demonstrated experience with knowledge management, organizational learning, special libraries, or related field.
- Masters degree in related field strongly preferred.
- Able to work collaboratively with subject matter experts, information users and learners.
- Ability to define and set priorities, work in a timely manner, and be self-motivated with a capacity and willingness to learn.
- Experience independently drafting, editing and publishing content and strategic communications preferred.
- Experience working with a software development team to identify issues and enhance system performance.
- Experience facilitating or guiding a team or organization through the adoption of new technology or other initiatives preferred.
- Experience with international development or aid work is not required.
Only candidates who have been selected for an interview will be contacted. No phone calls, please.
MSI is an EEO/AA/ADA Veterans Employer.
PI92970284
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