The Senior Results Associate provides administrative and operational support to the PLI unit in three areas: (i) results management, for further strengthening M&E practices; (ii) information management, focusing on MSH’s Intranet usage; and, (iii) Knowledge Management activities aimed to become a learning organization.
SPECIFIC RESPONSIBILITIES:
Results Management (35%)
- Support in leading Total Reach process on an annual basis.
- Support in leading People Trained process on an annual basis.
- Compile epidemiological, health systems and health policy data from priority countries for case studies and health system analyses.
- Support the development of online databases for PLI work and initiatives.
- Support compiling information for MSH Scorecard on a quarterly basis.
Knowledge Management (25%)
- Lessons learned support – analysis and summary of lessons learned from the lessons learned practical application approach.
- TEN support – manage content on TEN OLLIE page, manage the ten@msh.org email address, delegate web analytics for points of contact, support with Knowledge-Gateway, synthesize discussion threads, and support for developing a global perspective across all MSH’s TENs.
- Editorial support – support reviewing documents that apply the technical publication standards.
Information Management (25%)
- Triage of OLLIE support requests and provision of level 1 support.
- Training MSH staff on using OLLIE, including OLLIE 101 for new hires.
- Approved Author basics, gradually Content Manager full training.
- Promotional brown bags (effective search, etc.).
- Analysis and implementation of basic design requests.
- Analytics production.
- Content quality reviews and remediation (cleaning up).
Administrative Support (15%)
- Support for MSH’s RMNCAH implementation research and delivery science internship program.
- Update PLI web pages in OLLIE on a monthly basis.
- Setting up and maintain Google sites for Total Reach, People Trained, MSH events related to health systems research and alike.
- Setting up and update Google shared drives for internal performance reviews hosted by PLI.
- Plan logistics for PLI events (i.e., workshops, retreats, etc.).
QUALIFICATIONS AND EXPERIENCE:
- Bachelor’s Degree.
- 2 years of experience
- Exposure to, and interest in, knowledge management.
- User experience with online services, preferably having used some basic content publishing software and analytics tools.
- Interest in monitoring and evaluation (M&E) and public health.
- Qualitative data synthesis.
- Ability to converse in French useful, but not essential.
Knowledge and Skills
- Preference will be shown to candidates with experience with collecting, managing and analyzing and reporting on strategic information.
- Familiarity with electronic platforms for maintaining, updating and virtual training.
- Experience working with relational databases such as Microsoft SQL and/or Microsoft Access strongly preferred.
- Enjoys learning; a team player and a self-starter who can use her/his own initiative to identify useful work.
- Experience living or working in developing countries is desirable to understand program context, field realities and technical needs.
Competencies
- Demonstrated ability to collaborate effectively with professional colleagues from multiple units and within various socio-cultural contexts.
- Demonstrated competence to assess priorities and solve problems using innovative, evidence-based solutions.
- Excellent writing, organizational and communications skills including organizing, scanning, summarizing and presenting information.
Physical Demands
- Travel requirements.
- Keyboard use, Pulling drawers, Lifting papers <10lbs.
Management Sciences for Health is an equal opportunity employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or protected veteran status.
PI92947983
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