If you have a knack for providing great customer service and innovative solutions take a look at our call center opportunities. What does it take to handle customer questions and concerns? Courtesy, professionalism and product knowledge. As a Business Customer Service Specialist you will handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism. Strives to resolve customer issues with one call resolution. Our Business Customer Service Specialist will offer alternative solutions where appropriate with the objective of retaining customer’s business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sales quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management. What’s in it for you? Start with the paycheck: Business Customer Service Specialists start between $10.00 – $13.90 per hour…then, you will have the opportunity to receive increases every 6 months. Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off and work/life resources. GENERAL DUTIES The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: Click here to learn more about this job from AT&T employees! PHYSICAL REQUIREMENTS Required Qualifications:
TESTS: Applicants will be expected to pass any assessment associated with the position. TRAINING
SPECIAL JOB REQUIREMENTS: Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required One year customer service work experience preferred. Excellent communication and computer skills Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company’s sole discretion. |
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