Fast growing company is currently recruiting for a Call Center/Customer Service Representative for one of our clients in Memphis, TN. A fun fast-paced work environment that rewards high achievement!
Requirements:
REQUIREMENTS:
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- Experience in both sales and service oriented fields preferred
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- Experience in a call center environment preferred
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- Customer-centric written and verbal communication
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- Accurate and quick keyboarding skills
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- Comfortable multitasking with phone and simultaneous use of multiple computer programs
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- Excellent telephone customer service skills
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- Ability to sell over the phone
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- Excellent written and verbal communication skills
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- Excellent organizational and time management skills
DUTIES & RESPONSIBILITIES:
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- Answer incoming customer phone calls from multiple accounts
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- Respond to customer inquiries from email, voicemail, fax and phone, providing excellent customer service
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- Process new customer orders from email, voicemail, fax, and phone
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- Strives for first call resolution to all clients inquires
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- Provides product information and answers questions regarding existing orders
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- Handles customer service issues by evaluating customer needs and determining the best course of action to achieve resolution
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- Impacts incremental sales by offering related or promotional items on every call
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- Maintain exceptional attendance and punctuality
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- Allows for flexibility and changes within the growing department
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- Maintains high level of professionalism when interacting with internal departments, and customers
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- Exhibits high level of customer service to ensure smooth operations and happy customers
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- Contributes to overall success of the team by sharing best practices, and being open to learning best practices from other team members and leadership
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- Contributes to a team environment which enthusiastically embraces goals and drives behaviors to meet and/or exceed them
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- Consistently meet or exceed Sales and Service Level targets
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- Other job duties and projects as assigned
Benefits:
Benefits include: • Holiday pay offered after 1,000 hours worked • Paid sick time offered • 401(k) retirement plan • Local weekly pay • Medical, dental, and vision insurance plans available for all employees • Referral bonuses • Free computer tutorials using the most recent software
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