***This is a temporary position***
CUSTOMER SERVICE AGENT:
Performs any one or combination of airport duties involving customer contact and operational duties. Such duties shall include, but will not be limited to:
• Servicing of all inbound and outbound passengers and handling of cargo, as well as preparation, reporting, and accounting of necessary documents in conjunction with this service.
• Performing ramp operation in conjunction with the loading and unloading of passengers and cargo.
• Servicing inquiries regarding reservations, ticketing, flights, freight, and other requests.
• Handling cash and charge transactions.
• Checking and correcting airport reports and other documents.
• Must have high school diploma or equivalency.
• Able to pass computer skills test.
• Must have a valid driver’s license.
• Must be able to obtain a ramp license.
• Have good command of the English language, written and verbal and be able speak intelligently and effectively.
• Thorough knowledge of geography of Hawaiian Islands and general knowledge of world geography.
• Able to work under pressure with the public and all levels of employees.
• Must have good customer relation skills.
• Must have physical ability to:
o Constantly walk and stand.
o Occasionally sit, climb, balance, stoop, kneel, or crouch.
o Occasionally lift up to 25 lbs. and ability to buddy lift more
o Occasionally open and close doors on all aircraft types
o Push or pull baggage carts
• Body art, including tattoos and body piercing (other than one stud in one lobe), shall not be exposed while performing job duties and must be covered at all times by a uniform piece or removed.
***HAZMAT MATERIAL TRAINING PREREQUISTE- Per 14 CFR 121.1005(b) requires each crewmember and person performing or directly supervising any job functions involving any item for transport on board an aircraft to receive HAZMAT Training respective to their job function prior to reporting to that department.
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