Night Auditor – Club Intrawest, Palm Desert, CA
Club Intrawest is a private vacation club made up of a small, tight-knit community of Members. These Members share ownership of beautifully-crafted Vacation Homes across Canada, the United States and Mexico.
The Night Auditor provides the highest level of Member/Guest service at every point of contact, handling and following through on all Member/Guest requests, while also being responsible for the preparation and disposition of all night audit work and for all Member Reception functions on the graveyard shift.
**Please Note**
The work schedule for this role is Fridays, Saturdays & Sundays 10:30PM – 7:30 AM
Responsibilities:
- Embraces Club culture Leadership Best Practices and Mission to help our Members create the best vacations of their lives
- Responsible for the Member/Guest services functions, including Concierge and general information; providing professional service in line with Service Excellence Standards
- Performs all daily RCC functions including (but not limited to) running the night audit, Vacation Home blocking/check-in/check-out, updating/merging profiles, closing of POS terminals
- Performs logging of L&F items, inventory and tracking of items lent to Members and Guests
- Conducts month end and year end reporting
- Ensures all daily, weekly and monthly tasks are completed on a timely fashion
- Liaises with Vacation Home Quality and Maintenance departments
- Acts as Manager on Duty
- Performs any other related duties as assigned by Member Experience Manager/Club Manager
Qualifications and Experience:
- Ability to give high priority to customer service and to solve problems with a minimum of guidance
- Previous front desk experience in a hospitality/service/retail environment
- Ability to read and comprehend routine instructions, short correspondence and memos
- Excellent communication and detail-oriented skills
- Strong administrative and computer skills
- Ability to read, write, communicate and understand English
- Able to work independently or with others as needed
- Previous night auditor experience an asset
- Bookkeeping or accounting experience preferred
Please note that as per Intrawest ULC policy, all serious candidates must consent to a criminal record check.
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