Night Auditor - Club Intrawest, Palm Desert, CA - Intrawest - Palm Desert, CA





Night Auditor – Club Intrawest, Palm Desert, CA

Club Intrawest is a private vacation club made up of a small, tight-knit community of Members. These Members share ownership of beautifully-crafted Vacation Homes across Canada, the United States and Mexico.


The Night Auditor provides the highest level of Member/Guest service at every point of contact, handling and following through on all Member/Guest requests, while also being responsible for the preparation and disposition of all night audit work and for all Member Reception functions on the graveyard shift.


**Please Note**


The work schedule for this role is Fridays, Saturdays & Sundays 10:30PM – 7:30 AM


Responsibilities:


  • Embraces Club culture Leadership Best Practices and Mission to help our Members create the best vacations of their lives

  • Responsible for the Member/Guest services functions, including Concierge and general information; providing professional service in line with Service Excellence Standards

  • Performs all daily RCC functions including (but not limited to) running the night audit, Vacation Home blocking/check-in/check-out, updating/merging profiles, closing of POS terminals

  • Performs logging of L&F items, inventory and tracking of items lent to Members and Guests

  • Conducts month end and year end reporting

  • Ensures all daily, weekly and monthly tasks are completed on a timely fashion

  • Liaises with Vacation Home Quality and Maintenance departments

  • Acts as Manager on Duty

  • Performs any other related duties as assigned by Member Experience Manager/Club Manager

Qualifications and Experience:

  • Ability to give high priority to customer service and to solve problems with a minimum of guidance

  • Previous front desk experience in a hospitality/service/retail environment

  • Ability to read and comprehend routine instructions, short correspondence and memos

  • Excellent communication and detail-oriented skills

  • Strong administrative and computer skills

  • Ability to read, write, communicate and understand English

  • Able to work independently or with others as needed

  • Previous night auditor experience an asset

  • Bookkeeping or accounting experience preferred

Please note that as per Intrawest ULC policy, all serious candidates must consent to a criminal record check.

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Intrawest is a leader in the development and management of experiential destination resorts. The Company has a network of resorts at North…





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