About CRS:
Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.
Job Background/Summary:
The Donor Engagement Officer position will sit within the Institutional Donor Engagement and Advancement Department (IDEA). The IDEA Department includes cross-disciplinary teams of business development, award management, and relationship management specialists organized around high-priority public and foundation donors and corporate partners. The department leads CRS’ strategic engagement with priority public donors and provides specialized services to help CRS acquire, manage, and steward resources and relationships. The Donor Engagement Officer will be an integral member of the IDEA team focused on non US Government (USG) public donors (e.g. Global Fund, UN Agencies, the EU, DFID, and other bi-lateral and multilateral donor agencies).
The working environment is flexible, dynamic, and frequently deadline driven, and the DEO position will offer a window into many aspects of the organization and its work. S/he will support agency-level positioning and contribute to the development of donor engagement strategies. S/he will conduct research and analysis to build the agency’s understanding of priority donors, and will support the pursuit of funding opportunities, high quality management of awards, and establishment of systems and processes to meet donor requirements. S/he will also provide direct support for specific opportunities and awards, research on and outreach to emerging donor entities, as well as global capacity strengthening and best practice leadership within CRS’ decentralized operating model. An ideal candidate will be extremely efficient, organized, curious about new information, and resourceful. This person should be an effective communicator, and should take initiative to standardize approaches, organize team responses, research, analyze and disseminate information. This position requires research, data analysis, budgeting, strategic planning and time-management skills, as well as a willingness and interest in learning about various donors, their requirements, and related CRS programming. Flexibility, creativity, and troubleshooting capabilities are also critical.
Key Responsibilities
Research & Analysis
· Identify and prioritize non USG public funding sources, and drive the development of CRS’ competitive intelligence base about donor priorities and funding trends.
· Research, track and analyze new business opportunities, and analyze information about CRS’ performance on current programming. Maintain accurate business pipeline and performance data through CRS’ online system.
· Identify and execute appropriate actions in response to donor trends and policies. Collaborate with relevant teams, departments and divisions to support the development of CRS’ organizational position and response.
· Monitor relevant metrics to inform opportunity and revenue forecasting, improve award compliance and performance, and proactively influence donor trends.
Positioning and Donor Cultivation
· Support the cultivation and strengthening of institutional relationships with select donors, partner organizations, and other collaborators. Assist with assessing the “fit” between donor priorities and CRS priorities.
· Lead the development and implementation of strategic engagement and positioning plans for priority donors. Support actions to help shape the donors’ understanding of CRS, including organizational visibility, senior-level interaction and representation, and opportunity creation, in partnership with relevant field and HQ staff.
· As appropriate, engage directly with donor representatives in coordination with CRS technical, senior management, and/or executive staff.
Opportunity Pursuit
· Provide expertise to country program, regional and HQ staff regarding donor procedures and processes for accessing funding. As applicable, oversee the use of donor registrations and electronic portals.
· Give direct technical assistance to CRS staff on capture planning, bid analysis, and proposal preparation and/or review for specific non USG donor opportunities.
As appropriate, serve in a key role on proposal teams.
Stewardship and Compliance
· Research, understand, interpret, and advise country programs on donor regulations, guidance and work preferences, and requirements pertaining to programming and award management.
· Help country programs strategize on best approaches to take with various donors to advance CRS interests, troubleshoot award administration issues.
· As requested, review agreements, protocols, budgets and other complex donor documents for accuracy, completeness, and compliance with CRS policies and donor requirements.
· Analyze award management, compliance and implementation issues that may impact the relationship with the donor. Liaise with relevant stakeholders and contribute to solutions to ensure compliance.
Capacity Building & Knowledge Management
· Document and communicate lessons from proposals and ongoing grant performance to improve field and HQ management and operations.
· Develop capacity statements, past performance references, and other materials to document and market CRS’ experience with select non USG donors.
· Develop, disseminate, train on, and model the use of tools and resources related to priority Non USG donors.
· Contribute to the improvement and uptake of CRS’ global pipeline and project information system, modeling the use of competitive intelligence and data analytics for strategic planning, end-to-end relationship management, and investment decisions.
· In partnership with IDEA’s Knowledge Management and Learning team and other relevant departments and divisions, improve CRS staff capacity and business processes in relationship management, competitive positioning, opportunity creation and pursuit, award management, and leveraging of results.
Agency-wide Competencies (for all CRS Staff):
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
· Serves with Integrity
· Models Stewardship
· Cultivates Constructive Relationships
· Promotes Learning
Key Working Relationships:
External: Contacts within targeted donor agencies, relevant peer organizations and industry networks. Internal: HQ-based and field-based Overseas Operations staff and other relevant HQ departments.
Qualifications:
· Masters Degree or equivalent experience in Development, International Relations, or relevant field preferred.
· Minimum 5 years of relevant experience, including direct proposal development and/or grant or contract administration experience with institutional donors. Overseas work experience preferred.
· Representational skills and experience with intelligence gathering, strategic planning, and donor cultivation and relationship management highly desirable.
· Knowledge of the requirements, priorities, and procurement processes of non USG public institutional donors, such as DFID, the EU, the World Bank, United Nations agencies, and other bi-lateral and multi-lateral and emerging donors.
· Detailed knowledge of Non USG contracting mechanisms and budgeting requirements a plus.
· Experience with adult learning, training, capacity building and tools development.
· Ability to work both independently and within a team structure.
· Demonstrated ability to show initiative and follow through on tasks.
· Ability to both see the big picture and give attention to detail.
· Strong interpersonal, organizational, and analytical skills.
· Excellent oral and written communication skills.
· Knowledge of CRS programs, justice agenda and Catholic Social Teaching principles, a plus.
· Knowledge of Microsoft Office software (Word, Excel, Outlook, Internet) required, experience with Salesforce or similar programs is a plus.
· Ability and willingness to travel overseas as needed, up to 25%.
· Fluency in English required; working ability in French or Spanish a plus.
This job description is not an exhaustive list of the skills, efforts, duties, and responsibilities.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
Internal candidates are encouraged to apply within the first 10 days of posting.
NOTE: All interested applicants must be authorized to work in the U.S. at the time of application.
CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Equal Opportunity Employer
Position Title: Donor Engagement Officer II – Non-USG
Department: Institutional Donor Engagement & Advancement Department (IDEA)
Location: Baltimore, MD
Band: D
FLSA: Exempt
Reports To: Director, Non-USG Public Donor Engagement
About CRS:
Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.
Job Background/Summary:
The Donor Engagement Officer position will sit within the Institutional Donor Engagement and Advancement Department (IDEA). The IDEA Department includes cross-disciplinary teams of business development, award management, and relationship management specialists organized around high-priority public and foundation donors and corporate partners. The department leads CRS’ strategic engagement with priority public donors and provides specialized services to help CRS acquire, manage, and steward resources and relationships. The Donor Engagement Officer will be an integral member of the IDEA team focused on non US Government (USG) public donors (e.g. Global Fund, UN Agencies, the EU, DFID, and other bi-lateral and multilateral donor agencies).
The working environment is flexible, dynamic, and frequently deadline driven, and the DEO position will offer a window into many aspects of the organization and its work. S/he will support agency-level positioning and contribute to the development of donor engagement strategies. S/he will conduct research and analysis to build the agency’s understanding of priority donors, and will support the pursuit of funding opportunities, high quality management of awards, and establishment of systems and processes to meet donor requirements. S/he will also provide direct support for specific opportunities and awards, research on and outreach to emerging donor entities, as well as global capacity strengthening and best practice leadership within CRS’ decentralized operating model. An ideal candidate will be extremely efficient, organized, curious about new information, and resourceful. This person should be an effective communicator, and should take initiative to standardize approaches, organize team responses, research, analyze and disseminate information. This position requires research, data analysis, budgeting, strategic planning and time-management skills, as well as a willingness and interest in learning about various donors, their requirements, and related CRS programming. Flexibility, creativity, and troubleshooting capabilities are also critical.
Key Responsibilities
Research & Analysis
· Identify and prioritize non USG public funding sources, and drive the development of CRS’ competitive intelligence base about donor priorities and funding trends.
· Research, track and analyze new business opportunities, and analyze information about CRS’ performance on current programming. Maintain accurate business pipeline and performance data through CRS’ online system.
· Identify and execute appropriate actions in response to donor trends and policies. Collaborate with relevant teams, departments and divisions to support the development of CRS’ organizational position and response.
· Monitor relevant metrics to inform opportunity and revenue forecasting, improve award compliance and performance, and proactively influence donor trends.
Positioning and Donor Cultivation
· Support the cultivation and strengthening of institutional relationships with select donors, partner organizations, and other collaborators. Assist with assessing the “fit” between donor priorities and CRS priorities.
· Lead the development and implementation of strategic engagement and positioning plans for priority donors. Support actions to help shape the donors’ understanding of CRS, including organizational visibility, senior-level interaction and representation, and opportunity creation, in partnership with relevant field and HQ staff.
· As appropriate, engage directly with donor representatives in coordination with CRS technical, senior management, and/or executive staff.
Opportunity Pursuit
· Provide expertise to country program, regional and HQ staff regarding donor procedures and processes for accessing funding. As applicable, oversee the use of donor registrations and electronic portals.
· Give direct technical assistance to CRS staff on capture planning, bid analysis, and proposal preparation and/or review for specific non USG donor opportunities.
As appropriate, serve in a key role on proposal teams.
Stewardship and Compliance
· Research, understand, interpret, and advise country programs on donor regulations, guidance and work preferences, and requirements pertaining to programming and award management.
· Help country programs strategize on best approaches to take with various donors to advance CRS interests, troubleshoot award administration issues.
· As requested, review agreements, protocols, budgets and other complex donor documents for accuracy, completeness, and compliance with CRS policies and donor requirements.
· Analyze award management, compliance and implementation issues that may impact the relationship with the donor. Liaise with relevant stakeholders and contribute to solutions to ensure compliance.
Capacity Building & Knowledge Management
· Document and communicate lessons from proposals and ongoing grant performance to improve field and HQ management and operations.
· Develop capacity statements, past performance references, and other materials to document and market CRS’ experience with select non USG donors.
· Develop, disseminate, train on, and model the use of tools and resources related to priority Non USG donors.
· Contribute to the improvement and uptake of CRS’ global pipeline and project information system, modeling the use of competitive intelligence and data analytics for strategic planning, end-to-end relationship management, and investment decisions.
· In partnership with IDEA’s Knowledge Management and Learning team and other relevant departments and divisions, improve CRS staff capacity and business processes in relationship management, competitive positioning, opportunity creation and pursuit, award management, and leveraging of results.
Agency-wide Competencies (for all CRS Staff):
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
· Serves with Integrity
· Models Stewardship
· Cultivates Constructive Relationships
· Promotes Learning
Key Working Relationships:
External: Contacts within targeted donor agencies, relevant peer organizations and industry networks. Internal: HQ-based and field-based Overseas Operations staff and other relevant HQ departments.
Qualifications:
· Masters Degree or equivalent experience in Development, International Relations, or relevant field preferred.
· Minimum 5 years of relevant experience, including direct proposal development and/or grant or contract administration experience with institutional donors. Overseas work experience preferred.
· Representational skills and experience with intelligence gathering, strategic planning, and donor cultivation and relationship management highly desirable.
· Knowledge of the requirements, priorities, and procurement processes of non USG public institutional donors, such as DFID, the EU, the World Bank, United Nations agencies, and other bi-lateral and multi-lateral and emerging donors.
· Detailed knowledge of Non USG contracting mechanisms and budgeting requirements a plus.
· Experience with adult learning, training, capacity building and tools development.
· Ability to work both independently and within a team structure.
· Demonstrated ability to show initiative and follow through on tasks.
· Ability to both see the big picture and give attention to detail.
· Strong interpersonal, organizational, and analytical skills.
· Excellent oral and written communication skills.
· Knowledge of CRS programs, justice agenda and Catholic Social Teaching principles, a plus.
· Knowledge of Microsoft Office software (Word, Excel, Outlook, Internet) required, experience with Salesforce or similar programs is a plus.
· Ability and willingness to travel overseas as needed, up to 25%.
· Fluency in English required; working ability in French or Spanish a plus.
This job description is not an exhaustive list of the skills, efforts, duties, and responsibilities.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
Internal candidates are encouraged to apply within the first 10 days of posting.
NOTE: All interested applicants must be authorized to work in the U.S. at the time of application.
CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Equal Opportunity Employer
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