Customer Service Manager - Wealthpire - Remote





We are a fast growing financial publishing company in Los Angeles. We provide investment, financial and economic intelligence to our online community of educated investors.

We are seeking a Customer Service Manager to oversee our in-house customer service department.


This is a newly created position. We are looking for the person with the skills and ambition to lead this endeavor, from the near term direct tending of customer needs, to longer term managing a growing team and department.


The ideal candidate will have a proven track record of leading successful customer service teams, an understanding of the strategic importance of customer satisfaction, and experience in operational planning and execution.


Responsibilities:


  • Align customer service policies and systems to match the company’s objectives

  • Develop short- and long-term solutions for improving the quality of customer interactions

  • Find ways to motivate and incentivize the team

  • Create and maintain reports of team progress

  • Surface and suggest solutions for problems

  • Build strategy for the department to accommodate growth and expansion

Requirements:

  • Sense of accountability and follow-through

  • Excellent communication skills

  • Eye for detail and commitment to excellence

  • 5-10 years of leadership experience in a relevant role

  • Bachelor’s degree or higher

  • Expert-level knowledge of phone, email, and live chat systems

  • Strong knowledge of Word, Excel and Powerpoint or equivalent

You will be required to work from your home. It’s important that you have reliable high-speed Internet access and a quiet workspace where you won’t have any noisy interruptions during working hours (phones ringing, dogs barking, street noise, etc.).


Benefits:
Depending on your experience, this position pays in the range of $55-$65k. We also offer a 401k plan with 4% matching contribution after 2 years.


If you are interested in the position, please fill out this form:

https://form.jotform.com/60517518438156


We will only consider you if directions are followed—so don’t spam us with your resume/cover letter. Click the link and fill out all fields to be considered.






original job




» Apply Now



Please review all application instructions before applying to Wealthpire.









» Apply Now



Please review all application instructions before applying to Wealthpire.






Source by [author_name]




EmoticonEmoticon