This position serves as initial point of contact for applicants; performs initial validity screening regarding CPS and APS referrals; works in a service program area performing a broad variety of office and program support responsibilities that require applying some program knowledge and office and administrative practices, policies and procedures to perform specific office support activities. Types or transcribes correspondence; composes routine correspondence and memos; proofreads written and numerical documents; provides information to customers regarding programs, policies and rules of the department; handles inquiries from others regarding services; performs research in automated and paper systems; provides information to clients seeking services and directly makes referrals for services; researches a variety of databases to obtain and/or verify information needed to process referrals; maintains logs of client documentation received; and performs basic data entry duties.
Minimum Training & Experience:
HS/GED supplemented by college level coursework or three (3) years experience and/or training that includes general office work or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Candidate must have thorough knowledge of standard office practices, procedures and office equipment. Must have prior work experience dealing with the public which demonstrates excellent customer service skills. Demonstrated ability to: organize information and develop/maintain records in various formats, communicate effectively both orally and in writing, follow written and oral instructions, multi-task, establish and maintain effective working relationships with coworkers, customers, other public and private agencies, and the public sometimes under stressful situations, collect and disseminate information, proofread, type from clear copy or draft, make minor decisions in accordance to regulations and established practices, advise and interpret policies and procedures in researching and resolving inquiries, requests and complaints. Must be able to use independent judgment and work with little direct supervision as situations warrant.
Special Requirements:
Approximately 56 hours bi-weekly (8:00 a.m. to 4:30 p.m.)
EmoticonEmoticon