Under supervision, the Information Services Representative provides information and assistance to customers about transit services; processes personalized transit requests, distributes transit information material throughout the County and assists with public information programs.
Distinguishing Characteristics
This class differs from the class of Senior Information Representative in that the Senior Information Representative assumes lead responsibilities and provides immediate oversight and coordination of Information Services Representatives on an assigned shift.
Essential Job Functions:
Typical Tasks
- Answers inquiries about local and regional transportation services, routes, schedules, stop locations and fares;
- Uses street map directory, computer terminal, other transit information and other reference materials;
- Takes and records telephoned Personalized Transit trip requests;
- Operates computer terminal, keyboard equipment, sales terminal, digital cameras and other standard office equipment required to communicate with customers;
- Takes, records and answers customers suggestions, requests and complaints;
- Collates transit information materials;
- Loads delivery vehicle, delivers and supplies transit information outlets throughout the county;
- Operates light motor vehicles;
- Assists with publicity and public information programs by distributing and gathering information;
- May present VTA information to various groups;
- Staffs satellite transit information reference centers;
- Updates transit information reference materials;
- May assist in job familiarization of other Information Services Representative personnel;
- Keeps basic records of functions for which responsible;
- Performs ticket/pass/merchandise sales transactions involving cash/credit payment;
- Performs other related duties.
Minimum Qualifications:
Employment Standards
Training and experience equivalent to a high school diploma and one (1) year experience in work with heavy public contact, which involved explaining services and taking and answering customer requests and complaints.
Type accurately at the net rate of 30 wpm.
Must be available to work weekends, holidays, and odd and unusual hours.
Supplemental Information:
Knowledge of:
- Telephone courtesy;
- Relative location of cities, basic geography and prominent landmarks of Santa Clara County.
General Instructions
Please read this entire job announcement before applying for the position. Print and keep a copy of this announcement so that you can refer to it. Questions not answered within this job announcement may be sent to personnel@vta.org .
Only on-line applications will be accepted for this recruitment (paper applications or resumes will not be accepted). Position Interest Notification Cards, or copies of previous, partial, or un-submitted applications, are not an acceptable substitute to a completed application.
ALL APPLICATION AND TESTING NOTIFICATIONS WILL BE SENT BY E-MAIL. Applicants should select e-mail as the preferred method of notification. Candidates must maintain an up to date, valid and reliable e-mail address. Candidates are also responsible for maintaining up-to-date phone numbers and addresses on their on-line account. Due to the number of applications received, candidates must check their application status through their on-line account. Contact NeoGov for assistance if needed.
Information on how to apply for jobs at the VTA is available on the VTA Employment website and from the NEOGOV’s Applicant Assistance Line (877) 204-4442 or (310) 469-0515. NeoGov Applicant support is available from 6:00AM to 6:00PM Pacific Standard Time Monday through Friday, excluding holidays.
Application Processing Information
All related current and past work experience (including VTA experience) must be listed and fully described in the Work Experience section of the application (“See Resume” is not acceptable). Incomplete or improperly completed online applications may be rejected even if you are qualified for the position for which you are applying. It is your responsibility to ensure that the online application reflects the work experience and education needed to meet the requirements for the position you are applying for. Although your resume may have all your experience and education details, please make sure to complete each section of the online application to ensure that your information is accurately captured during our screening process.
Important: Proof of Education, either as a copy of a diploma, or transcript, is required to verify all educational units listed on your application. Official transcripts are not necessary. Copies of diplomas, degrees, or foreign transcript evaluations must be attached to the submitted application as a pdf.
Note: Failure to provide all of the required documents in the appropriate format (pdf ONLY), and properly labeled as shown in the example (for example: Smith_J BS Diploma), will result in the application being rejected as incomplete. No exceptions will be made.
Note: Applicants holding degrees or credentials from outside the United States who are using these qualifications exclusively to qualify for a position are required to provide a foreign transcript evaluation as a pdf and properly labeled as shown above. Failure to provide a foreign transcript evaluation will result in the application being rejected as incomplete. No exceptions will be made.
All applications are subject to review as to meeting minimum qualifications at any point in the recruitment process. Passing any step is no guarantee of continuation if it is determined that the applicant does not meet the minimum qualifications as stated in the class specification.
Candidates found to have exaggerated/falsified their qualifications, experience, training, and/or education may be disqualified at any point in the recruitment process and may be denied future employment with the VTA.
If selected for the position, candidates will be required to complete a criminal conviction disclosure form
Candidates who successfully become VTA employees, and fail to disclose any of the criminal background information as required may be subject to discipline up to and including discharge.
Eligible Lists typically remain in effect for six (6) months. However, Human Resources may abolish Eligible Lists at any time during the six (6) month period. Human Resources may extend eligible Lists for up to two (2) years. Eligible Lists may be used for more than one recruitment. If you have questions related to an Eligible List you might be on or were on, you should contact Human Resources.
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